Senior Manager, Digitally Managed
1 month ago
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business. The Centralized Vertical Team sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialists are tasked with growing business by driving merchant retention, increased billed volume, growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.
Role Overview:
The Manager of the Digitally Managed (DM) portfolio is a critical component of the RCCG organization and plays a key role in the growth strategy of the Vertical team. The Digitally Managed manager focuses on strategy and process oversight of 90K of Digitally Managed merchants. The role involves analyzing large data sets and working closely with key partners to ensure oversight and appropriate treatment of this portfolio. This Digitally Managed manager leads and is supported by a dedicated account specialist, who can support merchant outreach and other project initiatives. Additionally, the Digitally Managed leader is responsible for collaborating on projects and initiatives throughout the year to support the broader RCCG organization.
Responsibilities:
- Focus on strategy, process oversight, and oversight of approximately 90,000 Digitally Managed merchants.
- Work with partners to ensure the right oversight and controls are in place.
- Understand and stay abreast of dynamic changes currently taking shape in the payments industry and leverage insights to support the broader team.
- Collaborate with key business partners and stakeholders to handle escalated merchant situations.
- Work closely with the Vertical Director and Centralized VP to take an active role in the evolution and future development of the Digitally Managed space.
- Must maintain the highest level of compliance and operate with integrity.
- Analyze large data sets to create appropriate treatments for a large portfolio.
- Support merchant outreach and other project initiatives with the help of a dedicated analytic account specialist.
- Collaborate on projects and initiatives throughout the year to support the broader Vertical team with strategic planning.
Qualifications:
- Strong analytical skills with the ability to turn data insights into strategies.
- Highly proficient in Excel and comfortable with creating/presenting via PowerPoint.
- Strong communication skills both written and verbally.
- Demonstrated success in pipeline management as well as strategic account and portfolio planning.
- Strong will to win and growth mindset. Comfortable with change and ambiguity.
- Ability to work with clients from different markets and industries.
- 4 Year College Degree required.
- Experience with roadmaps, process improvement, and project management required.
- People leader experience highly preferred.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $70,000.00 to $125,000.00 annually plus bonus and benefits.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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