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The Intersect Group | Site Support Specialist | st. louis, mo

2 months ago

st louis, United States The Intersect Group Full time

Job Title: Site Support Specialist

Location: St. Louis - IN OFFICE requirement

Daily Responsibilities

  • Support other technology departments including Service Desk, Endpoint Admin, Applications, and Infrastructure teams on various projects
  • Keep Constant Communication with Office Admin on firm's needs, be proactive in identifying technology solutions and preventing potential problems, act as local office liaison and end-user advocate as it related to technology
  • Provide Excellent Customer Service and practice total contact ownership from acknowledgement and closure. Participate in ticket creation, escalation, and follow-up. Perform accurate documentation of problem and resolution.
  • Mobile Device Setup and Support, telephone administration, setup and support (including moves/adds/changes)
  • Perform troubleshooting of network connectivity from desktop and laptop computers
  • Keep Accurate Inventory of supported office equipment
  • Perform Windows OW and Application Software Installation, Repair, and Support
  • Perform Hardware Installation, Repair, and Support for Printers, Conference Room AV Equipment, Wireless Access points, and server room
  • Image, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
  • Provide Deskside and Remote Support to around 100 End Users in St. Louis offices - On average about 5 tickets/day

Requirements

(What are the top 3-5 key requirements)

  • Strong customer service and communication skills (face to face, phone, email) - white glove service
  • Working knowledge of Dell and Lenovo Laptops and Desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management Systems, Mobile Devices, and Enterprise Network
  • Experience resolving/documenting tickets through a ticketing software
  • Minimum of 4 Years' experience in a technical support position
  • Four Year Technical Degree or equivalent work experience

Preferred Qualifications

  • Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
  • Microsoft Office and Azure certifications preferred
  • Mobile Device Management
  • SCCM
  • Law Firm Experience is a HUGE Plus