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Information Technology Manager

2 months ago

lexington, United States Planet Technology Full time

Perm role hybrid in Lexington, MA

Role :

  • Responsible for supporting Company’s Sales and Marketing applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Web platform Acquia and Drupal.
  • Review current processes, gather requirements, understand gaps in existing and/or proposed solutions, and identify opportunities to leverage existing technology more effectively.
  • Provide direction and guidance to current Managed Service Providers supporting our systems.
  • Facilitate and lead business process and design sessions with the business and technical teams to identify functional and technical requirements.
  • Work with leadership to determine risk mitigation strategies and document and communicate appropriately to proactively reduce the impact of scope creep.
  • Oversee the development, establish test scripts, coordinate User Acceptance Testing, and implement various updates to the Commercial applications.
  • Generate documentation to detail the customer solution (business and technical)
  • Ensure source system changes are accurately reflected in Analytical reporting and data integration.
  • Identify critical areas for end-user education and partner internally to develop and execute (e.g., iOS features, Veeva CRM, and Tableau).


Skills

  • 7+ years’ IT experience driving improvements to sales, marketing, and / or call center systems
  • Experience within the biotechnology/pharmaceutical industry supporting Commercial & Patient Support organizations highly preferred.
  • A bachelor's degree in computer science, data science, or a related field is required
  • Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and how the data is stored.
  • Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data).
  • Experience with Tableau preferred.
  • Experience with digital marketing data and Contact Center applications