HR Pals

Position Title: Platform IT Administrator

Reports To: Vice President of Information Technology

Position Summary:

The Platform IT Administrator is responsible for maintaining and monitoring technician equipment, IT systems, and infrastructure across the New Jersey region. This role includes advanced troubleshooting, hardware and software configuration, and collaboration with Managed Service Providers (MSPs) to resolve escalated issues. The position is a direct result of company growth in the region and plays a critical role in ensuring consistent IT operations and compliance with corporate IT policies.

Key Responsibilities

• Technician Equipment and Systems

• Maintain, monitor, and troubleshoot technician equipment to ensure reliability and minimal downtime.

• Onsite IT Support

• Provide hands-on IT support for platform operations, resolving hardware, software, and connectivity issues efficiently.

• Hardware and Software Deployment

• Configure, deploy, and maintain IT hardware, software, and systems to meet company standards.

• Collaboration with MSP

• Serve as the primary onsite escalation point for MSP-raised issues.
• Coordinate timely resolutions and document outcomes for future reference.

• Remote IT Support

• Provide remote support to shared platforms, assisting with troubleshooting, software updates, and ongoing system maintenance.

• Compliance and Security

• Ensure IT activities align with the corporate IT roadmap and policies.
• Address discrepancies to maintain security and consistency.

• Communication and Documentation

• Maintain clear and detailed documentation of processes, configurations, and issue resolutions.
• Provide timely, effective communication with team members, end users, and leadership.

Position Requirements

• Technical Expertise
• Strong understanding of Windows Laptops and Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
• Proficiency in supporting iOS devices, including configuration, deployment, and troubleshooting.
• Hands-on experience with local network hardware (routers, switches, firewalls, access points) and basic network diagnostics.
• Proficiency in Microsoft Office365 administration, including Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Experience with backup and recovery solutions.
• User Support
• Proven ability to provide desktop and remote support for hardware, software, and connectivity issues.
• Strong troubleshooting and problem-solving skills, with the ability to work independently to resolve complex issues.
• Soft Skills
• Strong verbal and written communication for end-user support and team collaboration.
• Excellent documentation skills for IT processes, issue resolution, and systems management.
• Ability to prioritize tasks and work effectively under pressure.
• Experience
• Minimum of 5 years as a Help Desk Technician or System Administrator.
• Education
• Bachelor’s degree in IT, relevant certifications, or equivalent work experience.

Work Environment

• fully onsite; travel between Berkeley Heights & Princeton
• Remote support for shared platforms as part of a collaborative IT team.
• Availability outside regular business hours for escalations or urgent issues.

This role provides an opportunity to support critical IT infrastructure and operations as part of the company’s expanding footprint in the New Jersey region.