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Tuesday, July 2, 2024

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Inland Marine team is seeking a Director of Underwriting to join the growing team in the Itasca, IL location. This is a full time, exempt role. This is a hybrid opportunity.

POSITION OVERVIEW:

This role resides within the Inland Marine area of the Specialty division. Manages all sales and underwriting functions within assigned territories. Drives team performance regarding underwriting management, achievement of new business targets and ensuring consistent use and optimization of best practices and tools. Responsible for managing, coaching and mentoring underwriters in their agency relationships, resolving escalations, and product knowledge. Collaborates with Operations partners on underwriting technicians and underwriting assistants. May oversee and manage underwriter renewal process guidelines and workflows to include proper utilization of tools and reports for efficient renewal book management (e.g. renewal lists, timely premium bookings, proper closing of lost accounts, etc.). Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

IN THIS ROLE, YOU WILL:

• Develop and implement strategies based on near and long term priorities, current trends and underwriting results.
• Identify enhanced sell and cross-sell opportunities to create growth within other lines of business and customer segments.
• Collaborate with both Specialty distribution and local branch partners.
• Partner with leadership to help develop and drive the regional business strategy.
• Oversee the operational and technical work of the team and where applicable implement claim handling best practices to coordinate consistent handling of our company’s largest exposure claims.

Leadership & Coaching:

• Creates a high performance culture through effective communication and quality goal setting, differentiation of compensation and performance, proactive management of low performers and retention of top performers.
• Drives proactive development and advancement of key talent. Recruit and retain top talent. Maintains an active talent pipeline within and outside the company.
• Manage the underwriting teams to achieve business objectives. Coaching and mentoring the team, providing business direction, driving underwriting actions towards our business objectives, training and development of employees.
• Collaborates with Operations to execute best practices, including optimizing productivity and managing service and quality with agents.
• Effectively manage expenses in line with near and long range business priorities.

Technical Underwriting:

• Able to decipher complex accounts and apply sound underwriting principles to translate business rationale to team and or colleagues.
• Evaluate and identify technical training needs and opportunities to enhance capabilities of team. May conduct formal/informal training sessions. Ongoing coaching of team members on application of expertise to improve results.
• Manages UW account referrals to meet productivity targets / effectively allocate for greatest return.
• Assesses underwriting skills of underwriters, delegating underwriting authority based on demonstrated skills, and create plans to increase underwriting technical capabilities.
• Assist in developing strategic financial plans adjusting as needed in response to changing performance indicators. Understands the financial relationships, dependencies, trends, risks and potential returns.
• Ability to create and drive business plan that yields profitable results.
• Keeps current on state/territory issues, regulations and trends and appropriately shares information to drive state results.
• Drives profit improvement process and appropriate rate while balancing with retention. Ensures teams utilization of tools and resources to achieve profit goals.

WHAT YOU NEED TO APPLY:

• P&C - minimum of 7+ years of experience with Specialty (Inland Marine) accounts and driving agency relationships resulting in profitable new and renewal business.
• 3+ years demonstrated success directly managing or leading others.
• Manage day to day operations of underwriting teams to achieve business objectives. Coaching and mentoring the UW team, providing business direction, driving underwriting actions towards our business objectives, training and development of employees.
• Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Acts as a change advocate, and is open to new and different ways of thinking.
• Excellent communication skills are essential; effective face-to-face interactions and presentations to groups, strong phone skills, sound written communications, including impeccable follow through.
• Demonstrated ability to effectively collaborate and influence across multiple levels of the organization within senior and field management and underwriters.
• High degree of business, insurance and marketplace knowledge.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• PTO.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.