STAND 8 Technology Services | Salesforce Systems Administrator
3 weeks ago
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a highly skilled Salesforce Administrator with specialized expertise in Service Cloud and Experience Cloud to join our innovative team. As a fully remote position, you'll have the opportunity to work on cutting-edge Salesforce projects and help drive process improvements and user experience optimization across our Salesforce environments.
Responsibilities
- Salesforce Administration: Oversee and customize Salesforce Service Cloud and Experience Cloud, including user management, workflows, security settings, and dashboards.
- Service Cloud Bots: Design, configure, and optimize Service Cloud Bots (including Einstein Bots) to enhance self-service and automate customer service.
- Experience Cloud: Administer Salesforce Experience Cloud for customer and partner portals, managing access, templates, and user interactions.
- User Support & Training: Provide support, training, and documentation to ensure effective use of Salesforce solutions.
- System Maintenance & Upgrades: Monitor configurations, implement updates, and ensure optimal performance and security.
- Automation & Process Improvement: Develop and manage automation processes like workflows, Process Builder, and Flows to streamline operations.
- Reporting & Dashboards: Build reports and dashboards to track key metrics and service performance.
- Collaboration: Work with business stakeholders to gather requirements, implement solutions, and resolve issues.
- Documentation & System Integration: Maintain documentation and collaborate on integrations with third-party tools.
Required
- Salesforce Certification: Salesforce Administrator (ADM 201) required; certifications in Service Cloud and Experience Cloud are preferred.
- Experience: 3-5 years of hands-on Salesforce administration, with at least 2 years in Service Cloud and Experience Cloud.
- Service Cloud Bots: Strong experience in managing and optimizing Service Cloud Bots (Einstein Bots).
- Experience Cloud: Expertise in configuring Experience Cloud for customer/partner communities.
- Salesforce Configuration: Proficient in setting up user profiles, roles, workflows, security settings, Process Builder, Flows, etc.
- Automation & Reporting: Experience with Salesforce automation tools and report/dashboard creation.
- Problem-Solving & Collaboration: Strong troubleshooting skills and ability to collaborate with cross-functional teams.
Preferred
- Salesforce Advanced Certifications: Service Cloud Consultant, Experience Cloud Consultant certifications are a plus.
- Customer Service Experience: Background in service desk or customer service environments.
- Agile/Project Management: Familiarity with Agile methodologies and project management principles.
- Technical Expertise: Experience with Salesforce integrations and APIs.
Additional Details
The base range for this contract position is $69 - $79/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together
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