Global Customer Success, Representative

1 month ago

atlanta, United States StubHub Full time

Global Customer Success, Representative (Broker Support)


StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.


StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.


As a Customer Service Representative at StubHub, you will be our valued customers' first point of contact, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will be able to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.


This Full-Time position may require weekend, holiday, daytime, and/or evening hours.


This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.


What You'll Do


  • Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
  • Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
  • Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
  • Maintain up-to-date knowledge of products, services, and company policies.
  • Collaborate with cross-functional teams to improve processes and optimize the customer experience.
  • Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.


Who You Are


  • Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
  • You are driven to achieve and surpass performance metrics and committed to delivering exceptional service and results.
  • An articulate, empathetic communicator who can convey information clearly and effectively across various channels.
  • Analytical thinker who can identify issues, evaluate options, and implement effective solutions.
  • Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks.
  • Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.
  • Ability to navigate through computer programs with ease.
  • Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures.


What You've Done


  • Proven experience in customer service or a related role (1+ years preferred)
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to type a minimum of 23 words per minute.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Experience working in a performance-driven culture is a plus.
  • Proficiency in the English language required; additional language proficiencies preferred
  • Certification in customer service or relevant training programs is desirable.


What We Offer


  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.


About Us


StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.


We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.


Compensation: $18.00/hr + Bonus

  • Global Customer Success, Representative

    2 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Representative (Broker Support)StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From...

  • Director, Global Customer Success

    3 weeks ago

    Atlanta, United States StubHub Full time

    Job DescriptionJob DescriptionStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling...

  • Global Customer Success, Senior Manager

    3 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - Specialty StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, were here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    3 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    3 months ago

    atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Customer Success Manager

    3 months ago

    Atlanta, United States Flowable Group Full time

    Flowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...

  • VP, Customer Success Product Adoption

    1 week ago

    Atlanta, United States Salesforce.Com Inc Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...

  • Global Customer Success, Business Systems Administrator

    1 month ago

    atlanta, United States StubHub Full time

    Global Customer Success, Business Systems Administrator (Atlanta, GA)StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our...

  • Global Customer Success, Business Systems Administrator

    12 hours ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Business Systems Administrator (Atlanta, GA)StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our...

  • Global Customer Success, Business Systems Administrator

    2 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Business Systems Administrator (Atlanta, GA)StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our...

  • Insurance Customer Service Representative

    1 month ago

    Atlanta, Georgia, United States PSG Global Solutions Careers Full time

    At PSG Global Solutions Careers, we're seeking a skilled Insurance Customer Service Representative to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and providing top-notch customer service.As a Customer Service Representative, you will be responsible for collecting and processing prior authorization...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Location: Atlanta, GA is the Primary location. (Will consider candidates in...

  • Global Customer Success, Incident Response Senior Supervisor

    3 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Incident Response Senior SupervisorStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers....

  • Customer Success Manager

    3 months ago

    Atlanta, United States Elron Ventures Full time

    IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Who We Are : We are IRONSCALES. We care about people. We care...

  • Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States NICE Full time

    Customer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...

  • Customer Success Manager

    5 months ago

    Atlanta, United States Tek Experts Full time

    Overview: Were seeking a Customer Account Manager to serve as first point of contact for customer queries, supporting and managing requests. You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role works directly with the Customer Account Manager and is...

  • Customer Success Manager

    3 months ago

    Atlanta, United States IronScales Ltd. Full time

    IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Who We Are: We are IRONSCALES. We care about people. We care...

  • Customer Success Manager

    5 months ago

    Atlanta, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Customer Success Manager is...

  • Customer Success Manager

    3 weeks ago

    Atlanta, United States Digital Route AB Full time

    The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models...

  • Customer Success Manager

    3 weeks ago

    Atlanta, United States SCHED Full time

    We're looking for a passionate customer advocate to join our Customer Success Team! This role is perfect for a current CSM (or Junior CSM) looking to step up into greater responsibility. You’ll have the opportunity to take ownership of key initiatives within Sched’s Customer Success function while leading by example in managing and expanding our growing...