Patient Support Specialist
4 weeks ago
Title: Patient Support Specialist
Location: Pittsburgh, PA 15275
Contract: 5 Months, Possible Extension
Duties:
Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications.
This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs.
This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs.
This position requires someone with extreme customer empathy and soft skills, experienced in patient care health care case management engagement.
What you will do:
Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence. Based on volume, they may also process claims and/or answer phones.
Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
Performs other assignments as needed.
Skills:
What we need from you:
High School or GED required
1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Will be trained to support programs, clients, and/or job functions as appropriate
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus).
Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations
Problem
Education:
High School or GED required
1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
Skills: Required
PATIENT CARE
BILLING
MEDICAL BILLING
PHARMACY BENEFITS
MEDICAL INVOICING
Additional
FINANCIAL PROJECT MANAGEMENT
METRICS
CLAIMS
OUTBOUND CALLS
CASE MANAGEMENT
ANSWER PHONES
-
Patient Support Specialist
4 weeks ago
Pittsburgh, United States SSI People Full timeTitle: Patient Support Specialist Location: Pittsburgh, PA 15275 Contract: 5 Months, Possible Extension Duties: Under the supervisors direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications. This individual will be interacting directly with patients,...
-
Patient Support Specialist
4 weeks ago
Pittsburgh, United States SSI People Full timeTitle: Patient Support Specialist Location: Pittsburgh, PA 15275 Contract: 5 Months, Possible Extension Duties: Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications. This individual will be interacting directly with patients,...
-
Patient Support Specialist
4 weeks ago
Pittsburgh, United States SSi People Full timeTitle: Patient Support SpecialistLocation: Pittsburgh, PA 15275Contract: 5 Months, Possible ExtensionDuties: Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications.This individual will be interacting directly with patients, physicians,...
-
Patient Support Specialist
4 weeks ago
pittsburgh, United States SSi People Full timeTitle: Patient Support SpecialistLocation: Pittsburgh, PA 15275Contract: 5 Months, Possible ExtensionDuties: Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications.This individual will be interacting directly with patients, physicians,...
-
Patient Support Specialist
2 months ago
Pittsburgh, United States Careers Integrated Resources Inc Full timeJob Title: Patient Support Specialist Job Location: Pittsburgh, PA, United States Job Duration: 6+ Months (Possibility of Extension) Shift Time: M -F 10:00 - 6:30, M -F 10:30 - 7:00, M -F 11:30 - 8:00 Pay Range: $16/hr -$19.85/hr. on W2 Job Description: Responsible for providing patient health care services, enabling access to care for...
-
Benefit Verification
2 months ago
Pittsburgh, United States PeopleShare Full timePeopleShare is Now Hiring Benefit Verification & Patient Support Specialists for a Leading Health Care Service Provider in Robinson, PA! Job Details for Benefit Verification & Patient Support Specialists:Schedule: Monday-Friday (multiple shifts between 8am-8pm)Pay: $17.45-$19.62/hour No Weekends Job Description for Benefit Verification & Patient...
-
Patient Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Blink Health Full timeJob SummaryBlink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. As a Patient Support Specialist, you will play a crucial role in providing top-notch patient care and support to patients, doctors, and insurers.Key ResponsibilitiesResolve routine and new issues with patients,...
-
Patient Support Specialist
3 weeks ago
Pittsburgh, United States SSI People Full timeSkills Required: Customer Service Exp Data Entry Excel Health care experience (preferred) Education: High School or GED required Job Responsibilities: Handle incoming and outgoing calls to address care access and reimbursement needs. Provide patient care services, helping patients access prescription medications. Ensure a positive patient experience,...
-
Patient Support Specialist
3 weeks ago
pittsburgh, United States SSi People Full timeSkills Required:Customer Service ExpData EntryExcelHealth care experience (preferred)Education:High School or GED requiredJob Responsibilities:Handle incoming and outgoing calls to address care access and reimbursement needs.Provide patient care services, helping patients access prescription medications.Ensure a positive patient experience, sharing program...
-
Patient Support Specialist
3 weeks ago
Pittsburgh, United States SSi People Full timeSkills Required:Customer Service ExpData EntryExcelHealth care experience (preferred)Education:High School or GED requiredJob Responsibilities:Handle incoming and outgoing calls to address care access and reimbursement needs.Provide patient care services, helping patients access prescription medications.Ensure a positive patient experience, sharing program...
-
Patient Support Specialist
3 weeks ago
pittsburgh, United States SSi People Full timeSkills Required:Customer Service ExpData EntryExcelHealth care experience (preferred)Education:High School or GED requiredJob Responsibilities:Handle incoming and outgoing calls to address care access and reimbursement needs.Provide patient care services, helping patients access prescription medications.Ensure a positive patient experience, sharing program...
-
IT Support Specialist
1 month ago
Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full timeJob Details for IT Support SpecialistCourt Name/Organization: Pennsylvania Western Federal Public DefenderOverview of the Position:The IT Support Specialist will work in a team environment to provide timely end-user support and ensure that office systems and networks are operating securely, efficiently, and effectively.The successful applicant will assist...
-
Radiology Support Specialist
2 weeks ago
Pittsburgh, United States RAYUS Radiology Full timeRAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support Specialist (RSS) are...
-
Radiology Support Specialist
7 days ago
Pittsburgh, United States RAYUS Radiology Full timeReference #: 13681 RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support...
-
Peer Support Specialist I
3 days ago
Pittsburgh, Pennsylvania, United States UPMC Life Changing Medicine Full timeJob SummaryWe are seeking a highly motivated and experienced Peer Support Specialist I to join our team at UPMC Life Changing Medicine.About the JobThe Peer Support Specialist I provides non-clinical support as a fully integrated treatment team member and educator for staff. This role model of recovery values and principles helps identify and remove barriers...
-
IT Support Specialist
6 days ago
Pittsburgh, United States Oxford Solutions Full timeSeeking a dedicated Level I IT Support Specialist with excellent communication skills and a flexible, can-do attitude. This role is a blend of help desk support, system administration, and networking support, aimed at providing high-quality technology assistance to end users in multiple office locations. Responsibilities Provide help desk support for IT...
-
Patient Service Specialist
4 months ago
Pittsburgh, United States NovaCare Rehabilitation Full timeOverview: When patients enter our center in Bethel Park Pittsburgh, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals...
-
Medical Support Specialist- LPN
2 weeks ago
Pittsburgh, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
-
Pharmacy Technician
2 weeks ago
Pittsburgh, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full timeMedical Support Specialist - Pharmacy TechnicianUPMC Pittsburgh Medical Center is seeking a skilled Medical Support Specialist - Pharmacy Technician to join our team. As a key member of our pharmacy team, you will play a vital role in providing exceptional patient care and ensuring the safe and efficient preparation and distribution of medications.Key...
-
Clinical Healthcare Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Favorite Healthcare Staffing Full timeJob Title: Clinical Healthcare Support SpecialistAbout the Role:We are seeking a skilled Clinical Healthcare Support Specialist to join our team in Pittsburgh, PA. As a key member of our orthopedic group, you will be responsible for providing exceptional support to our physicians and patients.Responsibilities:• Assist physicians with outpatient...