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2 months ago
At Cascade, we partner with best-in-class HVAC, plumbing, and electrical companies across the Southeast to provide outstanding service to residential customers in the Southeast. Our brands are well-established leaders in their respective markets and communities. Here, businesses grow and excel, and employees build fulfilling careers.
Responsibilities:
Strategic Leadership
- Build short and long-term goals for the company in partnership with Cascade Leadership Operations Management
- Lead daily/weekly meetings with Department Managers and Service Teams to drive performance
- Identify and establish the use of KPI’s to track performance.
- Manage the utilization of materials, and manpower to optimize profitability.
- Implement Quality Control standards and procedures for Installation/Repair Activities
- Ensure Compliance with Safety and Regulatory Standards and Regulations
- Partner with Service Teams on problem-solving activities
Sales Management
- Implement processes and metrics for all aspects of sales process – lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing
Financial Management
- Manage Budget and Forecasting process to achieve revenue and profitability goals
- Implement and Track Key Performance Indicators in adherence to budget
Team Leadership
- Lead, mentor and develop diverse team of technicians, support staff and managers
- Utilize quarterly and annual review process to develop team
Customer Relations
- Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.
Vendor/Supplier Management
- Ensure timely procurement of materials and equipment at competitive prices.
- Implement Cascade Services preferred Vendor program
Regulatory Compliance
- Implement and enforce safety protocols to maintain a safe working environment for employees and clients.
Qualifications:
- Bachelor’s degree
- HVAC Experience is A Plus but not required
- Strong leadership and interpersonal skills, with the ability to effectively lead and motivate a diverse team
- Excellent communication and negotiation abilities, both verbal and written.
- Proficiency in financial management and Budgeting
- Familiarity with relevant software and tools, including project management and CRM systems.