Director, Operational Risk

1 week ago

Boston, United States Manulife Insurance Malaysia Full time
Director, Operational Risk & Resilience Oversight

The Director, Operational Risk & Resilience Oversight (ORRO) will report to and support the Head of ORRO Governance. The Director will be responsible for external engagements which include managing relationships and requirements with regulators, collaborating closely with compliance, internal audit, and key stakeholders in the first line of defense. The role will also be responsible for leading the performance and maturity assessment of ORRO function, developing performance measures and monitoring mechanisms for the team.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Position Responsibilities:

  • Lead all regulatory reviews and responses relating to Operational Risk, and lead the collaboration with other risk and governance teams as well as key stakeholders in the first line of defense.
  • Responsible for all internal reviews (self-assessment, regulatory gap and maturity assessment, internal audits, etc.) from beginning to end, including reporting to our senior leaders and relevant stakeholders.
  • Track and monitor changes to regulatory requirements, actively participate in industry forums and monitor and share best practices.
  • Oversee quality assessment activities and develop practical improvement plans, communicate with internal team members, external stakeholders and drive through to implementation.
  • Support the execution of function improvement programs including enhancements to Risk Programs.
  • Responsible for completing the talent gap analysis within ORRM, identify training opportunities and ensure that the team receives adequate training to enhance their skill set.
  • Responsible for coordinating team engagement exercises, track action plans and provide updates to the team and senior leaders. Actively engage in company programs such as DEI, Risk Engagement working group and bring back learnings and actions for the team.
  • Ensure continuous and effective line of communication across appropriate Lines of Defense risk teams.
  • Promote a strong risk culture and oversee relevant risk culture assessment processes.

Required Qualifications:

  • Strong understanding of regulatory requirements and experienced in providing active engagement/participation in relevant risk forums such as Canadian Life and Health Insurance Association.
  • A background in risk management, operations, audit, compliance or technology, with 10+ years of experience and a track record demonstrating increasing responsibility.
  • A background in managing employee engagement activities, performing skill gap analysis and identifying training resources for the team.
  • Very strong leadership, communication, and influencing skills are a must.
  • Proven track record of being a collaborative and transformative leader.
  • Strong project management skills and experience. Will manage multiple initiatives across many different teams. The ability to get meaningful participation and support from many different resources and other departments will be critical to success.
  • Highly developed business acumen, with a pragmatic approach to solving problems and implementing solutions. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRM Framework that work for each business.

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial is a leading global financial services provider that helps people make decisions more easily and live better. To learn more about us, visit www.manuvie.com.

Manulife is an equal opportunity employer.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as our customers, and to foster an inclusive workplace that leverages the diversity of our employees and the skills of each individual. We are committed to ensuring equitable recruitment, retention, promotion and compensation, and we administer all our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, gender (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability or any other grounds protected by applicable law.

We have prioritized eliminating barriers to equal access to employment. That’s why a representative from Human Resources will collaborate with candidates who request reasonable accommodation during recruitment. All information communicated during the accommodation request process will be stored and used in accordance with applicable laws and policies of Manulife/John Hancock.

Main Region

Toronto, Ontario

Compressed Work Week

Hybrid

Salary Range

$103,050.00 CAD - $185,490.00 CAD

If you apply for this position outside of the main region, please write to recruitment@manulife.com for the salary range corresponding to your region. Salary varies based on local market conditions, geography, and relevant factors related to the position such as knowledge, skills, qualifications, experience, and education or training. Employees also have the opportunity to participate in incentive programs and receive performance-based compensation related to company performance and individual performance.

Manulife offers eligible employees a comprehensive range of customizable benefits, including medical care, dental care, mental health, vision care, short and long-term disability, life insurance, adoption, surrogate maternity, and non-urgent medical care insurance as well as employee and family assistance programs. We also offer eligible employees various retirement savings plans (including pension plans and an international stock ownership plan with employer matching contributions) as well as educational and financial advisory resources. Our generous paid leave program in Canada includes holidays, annual leave, personal leave, and sick leave, and we offer the full range of legally mandated leaves.

#J-18808-Ljbffr

  • Director, Operational Risk

    3 weeks ago

    Boston, United States Geode Capital Management Full time

    Reporting to the Head of Risk, the Director of Operational Risk is responsible for operational risk management across the organization. This role involves identifying, assessing, monitoring, managing, mitigating, and reporting of relevant risks in a structured, coordinated, and consistent manner. The Director of Operational Risk will help design, develop,...

  • Risk Director

    2 weeks ago

    Boston, United States Fidelity Investments Full time

    Job Description:The Team:Asset Management Risk, part of Fidelity’s Legal, Compliance and Risk organization (LRC) and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides direction to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, clients, and...

  • Director, Technology Risk

    2 months ago

    Boston, United States Geode Capital Management Full time

    Reporting to the Head of Risk, the Director of Technology Risk is responsible for technology risk management across the organization. This role involves identifying, assessing, monitoring, managing, mitigating, and reporting of relevant risks in a structured, coordinated, and consistent manner. The Director of Technology Risk will help design, develop,...

  • Risk Director MA

    2 weeks ago

    boston, United States Fidelity TalentSource LLC Full time

    Job Description: The Team:Asset Management Risk, part of Fidelity s Legal, Compliance and Risk organization (LRC) and aligned with Asset Management s Compliance Risk and Business Operations Group (CRBO), provides direction to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, clients, and...

  • Director, Fraud and Merchant Risk Strategy

    1 month ago

    Boston, United States Toast Tab, Inc. Full time

    Location: US - Remote, Boston preferredThe Fraud and Merchant Risk Team is responsible for identifying and mitigating risks both within Toast’s Fintech lines of business and within the larger organization. The team designs controls and monitoring programs to prevent and identify fraudulent activity, responds to fraud events, designates risk tolerance for...

  • Director Risk Management Group Boston Consortium for Higher Education

    2 weeks ago

    Boston, United States Boston University Full time

    About the Organization:The Boston Consortium for Higher Education (TBC) is comprised of 23 institutions: Amherst College, Babson College, Bentley University, Berklee College of Music, Boston College, Boston University, Brandeis University, Brown University, Bryant University, College of the Holy Cross, Emerson College, Harvard University, Lasell University,...

  • Chief Risk Analytics Director

    2 days ago

    Boston, Massachusetts, United States Fidelity Investments Full time

    Role OverviewWe are seeking a highly skilled Chief Risk Analytics Director to join our Quantitative Research & Investing Technology team. As a key member of the Asset Management Technology (AMT) organization, you will be responsible for leading the development and implementation of sophisticated quantitative risk and portfolio analytics systems.Key...

  • Operational Risk Consultant

    5 days ago

    Boston, Massachusetts, United States RTK Tickets Full time

    Join Our TeamWe are seeking a highly skilled Operational Risk Consultant to join our team at RTK Tickets. As a key member of our risk management team, you will play a crucial role in identifying and mitigating potential risks that could impact our business.The ideal candidate will have a strong background in risk analysis and be able to analyze complex data...

  • Risk Operations Specialist

    12 hours ago

    Boston, Massachusetts, United States Flexcar Full time

    About the RoleFlexcar is seeking a seasoned Risk Operations Specialist to drive business success through strategic risk management. This is a unique opportunity for a skilled professional to leverage their expertise in analyzing risk key metrics and providing actionable findings to inform cross-functional policies and procedures.The ideal candidate will have...

  • Head of Operational Risk

    3 weeks ago

    Boston, United States Selby Jennings Full time

    An institutional asset manager is hiring their first Head of Operational Risk to work out of their Boston office on a hybrid schedule. The firm has a long track record of running unique systematic strategies across asset classes, flexibly tailoring investment strategies to align with client demands and market trends. Recently, the business and senior...

  • Executive Director, Risk Analytics Innovation

    6 days ago

    Boston, Massachusetts, United States Fidelity Investments Full time

    Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help...

  • Director of Risk and Compliance

    4 hours ago

    Boston, Massachusetts, United States Turner & Townsend Full time

    About the JobWe are seeking a seasoned Director of Risk and Compliance to lead our civil infrastructure projects. The successful candidate will maintain visibility of threat/opportunity trigger points, use risk data to inform investment planning, and monitor overall risk exposure.The ideal candidate will have a minimum of 10 years of experience working on...

  • Strategist - Operational Risk

    1 month ago

    Boston, United States MFS Investment Management Full time

    THE ROLEPlay a significant role in MFS' ongoing business process and technology risk mitigation programs and initiatives to ensure compliance with regulatory requirements, documented internal controls and industry best practices. Review and evaluate business processes, change initiatives and related risks to assess the design and operational effectiveness of...

  • Fidelity TalentSource LLC | Risk Director MA

    2 weeks ago

    boston, United States Fidelity TalentSource LLC Full time

    Job Description: The Team:Asset Management Risk, part of Fidelity s Legal, Compliance and Risk organization (LRC) and aligned with Asset Management s Compliance Risk and Business Operations Group (CRBO), provides direction to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, clients, and...

  • Head of Operational Risk

    3 weeks ago

    Boston, MA, United States Selby Jennings Full time

    An institutional asset manager is hiring their first Head of Operational Risk to work out of their Boston office on a hybrid schedule. The firm has a long track record of running unique systematic strategies across asset classes, flexibly tailoring investment strategies to align with client demands and market trends. Recently, the business and senior...

  • Analyst operational risk management private

    3 weeks ago

    Boston, MA, United States Manulife Full time

    The Analyst, Operational Risk Management of Manulife/John Hancock Investment Management Private Markets/ General Account, will be responsible for assisting the Director, Operational Risk Management of Manulife / John Hancock Investment Management Private Markets/ GA with their mandate to design, implement and execute an effective risk governance and...

  • Operational Risk Control Professional

    3 days ago

    Boston, Massachusetts, United States RTK Tickets Full time

    Job SummaryWe are seeking an experienced Transaction Monitoring Analyst to join our team at RTK Tickets. This role will involve monitoring and analyzing transactional activity to identify patterns or anomalies that indicate potential risk.The ideal candidate will have a strong analytical mind and be able to work in a fast-paced environment. They will be...

  • Head of Model Risk Governance, Managing Director

    2 months ago

    Boston, United States State Street Corporation Full time

    Who we are looking for State Street's Model Risk Management (MRM) is seeking a Head of Model Risk Governance (MD) who will lead the Model Risk Governance team within the Model Risk Management group. The Head of Model Risk Governance plays a crucial role in promoting risk excellence culture, partnering with stakeholders in ensuring the robustness of Model...

  • Director of Clinical Operations

    2 weeks ago

    Boston, United States EPM Scientific Full time

    Director of Clinical OperationsCompany Overview We are representing an innovative, clinical-stage biopharmaceutical company focused on developing transformative therapies for patients with autoimmune diseases. Our mission is to harness the body's natural mechanisms to re-balance immune responses, addressing the root causes of chronic autoimmune conditions....

  • Operational Risk Lead Analyst

    2 weeks ago

    Boston, United States MFS Investment Management Full time

    THE ROLEPlay a significant role in MFS' ongoing business process and technology risk mitigation programs and initiatives to ensure compliance with regulatory requirements, documented internal controls and industry best practices. Review and evaluate business processes, change initiatives and related risks to assess the design and operational effectiveness of...