Insight Global | IT Applications Analyst | lancaster, pa

1 month ago

lancaster, United States Insight Global Full time

$65,000.00 to $85,000.00 per year annual salary.


About the Company - Insight Global is seeking an IT Applications Analyst to join their Industrial Manufacturing client in the Lititz/Lancaster area. This position is responsible for the administration, configuration, optimization, and support of assigned business applications. The associate is responsible for ensuring that the business applications run smoothly, meet the needs of users, and align with the company’s goals. The associate is required to work with both technical and non-technical personnel to understand process requirements and implement solutions within a formal planning, configuration, testing and deployment methodology.

About the Role - Application Administration - Provide technical support of end-user issues by troubleshooting and resolving application issues, and escalating more complex issues as needed. Monitor application performance and maximize application uptime. Research, evaluate and recommend appropriate solutions for assigned business applications, including but not limited to:

  • JDE EnterpriseOne - Integration with Adjacent Applications
  • Data Systems International (DSI) Mobile-first
  • Oracle Business Intelligence Publisher
  • ProShip Shipping
  • Cleo Clarify, VLTrader, and VLProxy Electronic Data Interchange (EDI)
  • Smarter Commerce Credit Card Processing
  • Product Lifecycle Management (PLM)
  • SharePoint
  • Scanman A/P Automation
  • Salesforce

Responsibilities

  • System Maintenance and Upgrades – In collaboration with the IT Systems Administrator, oversee regularly scheduled maintenance to keep the application(s) up to date. Coordinate testing and implementation of software upgrades, patches, and new features. Periodically work with each application provider to remain current with their product development roadmap. Ensure compatibility and stability across different platforms and systems.
  • · User Training and Documentation - Develop and deliver training materials and training sessions to help users effectively utilize business applications. Create and maintain documentation related to application configurations, processes, and procedures.
  • · Requirements Gathering and Analysis - Maintains an open channel for feedback between external customers and internal users, such as Business Process Owners (BPO) and Subject Matter Experts (SME), to identify actionable opportunities to enhance business application.
  • · Project Management - Participate in or lead projects related to the implementation of new applications or the enhancement of existing ones. Coordinate with vendors, IT teams, and other departments to ensure successful project delivery.


Required Skills

  • Strong Communication
  • Strong Problem-Solving Skills
  • Eagerness to Lean
  • Go-Getter Attitude
  • Attention to Quality/Detail
  • Understanding of Basic System Integrations (ability to troubleshoot - not hands on integration)


Preferred Skills

  • Light Development - any Tech Stack
  • SharePoint
  • Salesforce
  • Any Shipping/Logistics Applications
  • Any Manufacturing Applications
  • iSupport Ticketing System
  • Mobile Applications
  • EDI
  • JDE1 ERP System or other ERP integrations
  • SQL -Basic Queries
  • Familiarity with Waterfall or Agile Framework

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