Senior Tech Support Specialist
3 weeks ago
The Senior Tech Support Specialist position deploys, maintains, troubleshoots, and repairs a variety of customer hardware and software throughout Northern Light Health. Estimates and oversees projects, complex work requests and tasks, and other technical requests. Evaluates technical products and customer environments and recommends solutions. Provides Tier 2 and 3 support in all areas of the departmental service portfolio. Largely self-directed once assigned work and functions with considerable independence.
Location: 25 Long Creek Drive, South Portland, ME 04106
Primary Responsibilities:
- Provides excellent customer service to all levels of employees including customers, peers, and leadership
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department
- Leads by example
- Acts as backup for certain departmental leadership functions
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means
- Represents the department and company in a positive and professional manner
- Participates in the evaluation and estimation of routine work requests and minor projects
- Participates in the orientation of new team members
- Adheres to all Optum/UGH, Northern Light Health and departmental policies and procedures
- Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
- Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer
- Maintains detailed and accurate records in workload management, asset management and administrative applications
- Adheres to deadlines
- Actively maintains education and cross-training on all departmental areas of expertise
- Maintains required certifications and prepares and leads training for staff within the department
- Leads small inter- and intra-departmental committees and groups as requested by supervisor
- Assists management in identifying opportunities for process improvement within the department
- Assists customers with understanding total cost of ownership issues related to hardware and software
- Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility
Required Qualifications:
- High School Diploma/GED (or higher)
- 3+ years of technical support experience
- 3+ years of customer service experience
- Ability to travel to other sites (25% of the time)
- 1+ years of experience working in a hospital
- 1+ years of Network Services experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
,
-
Senior Tech Support Specialist
3 weeks ago
Portland, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance...
-
Senior Tech Support Specialist
2 weeks ago
Portland, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance...
-
Senior Tech Support Specialist
4 days ago
Portland, United States UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance...
-
Senior Tech Support Specialist
3 weeks ago
Portland, United States UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Senior Tech Support Specialist
2 weeks ago
Portland, United States UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Retail Tech Support Specialist – Americas
2 weeks ago
Portland, Oregon, United States On Full timeTeam for Career SiteRetail (office team)In shortIn this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world.We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening projects...
-
Retail Tech Support Specialist – Americas
2 months ago
Portland, Oregon, United States On Full timeTeam for Career SiteRetail (office team)In shortIn this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world.We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening projects...
-
Senior Customer Support Specialist
4 weeks ago
Portland, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
-
Senior Tech Support Specialist
1 week ago
Portland, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Senior Tech Support Specialist
7 days ago
Portland, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Senior Tech Support Specialist
3 hours ago
Portland, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Senior Tech Support Specialist
2 weeks ago
Portland, ME, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance...
-
Retail Tech Support Specialist
2 months ago
Portland, United States On Full timeTeam for Career Site Retail (office team) In short In this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world. We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening...
-
Retail Tech Support Specialist
2 weeks ago
Portland, United States On Full timeTeam for Career Site Retail (office team) In short In this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world. We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening...
-
Information Security Specialist
3 days ago
Portland, United States US Tech Solutions Full timeDuration: 12 months contract Job Description: An Information Security Specialist interprets information security policies, standards, and other requirements as they relate to internal information system and coordinates the implementation of these and other information security requirements. The Information Security Specialist redesigns and reengineers...
-
Senior Benefits Specialist
3 weeks ago
Portland, United States TriMet Public Transportation Full timeAs the Senior Benefits Specialist, you will provide administrative support for the employee benefits department. Primary duties include responding to employee inquires, providing superior customer service on employee, disabled, and retiree benefit is Benefits Specialist, Benefits, Specialist, Senior, Customer Service, Administrative, Transportation
-
CRMA - Med Tech
4 weeks ago
South Portland, United States Bridge Senior Living Full timeMake a difference in the lives of others while personally thriving! Join Bridge Senior Living - APPLY TODAY!! Now Hiring! CRMA 40 hour Course is required! What you can expect as a Certified Med Tech: * $1,000 Employee Referral Bonus * Tuition reimbursement * Competitive pay * 401(k) with company match * Next Day Pay with PayActiv! * Excellent Benefits *...
-
CRMA - Med Tech
2 weeks ago
South Portland, United States Bridge Senior Living Full timeMake a difference in the lives of others while personally thriving! Join Bridge Senior Living - APPLY TODAY!! Now Hiring! CRMA 40 hour Course is required! What you can expect as a Certified Med Tech: * $1,000 Employee Referral Bonus * Tuition reimbursement * Competitive pay * 401(k) with company match * Next Day Pay with PayActiv! * Excellent Benefits *...
-
Lead Student Support Specialist
2 weeks ago
Portland, United States Connections for Kids Full time**REQUIRES AT LEAST 90 COLLEGE CREDITS.** **Welcome to Connections for Kids!** - Connections for Kids is one of Maine’s leading mental health agencies and for 26 years has been making a difference in the lives of children and families!_ **Openings**: Portland Kids Academy (Private School): - Lead Student Support Specialist (Ed-Tech...
-
Support specialist specialist
2 weeks ago
Portland, ME, United States Avesta Full timeAvesta Housing is seeking a Personal Support Specialist (PSS) to work at our assisted living facility, 75 State Street. The role of a PSS is to provide high quality care to the residents of the facility that include personal care, assistance with activities of daily living and instrumental activities of daily living. About 75 State Street Located in the...