FirstBank | Operations Specialist | miami, fl

4 weeks ago

miami, United States FirstBank Full time

Job Summary:

Loan Operation Specialist performs a variety of routine and non-routine operational duties and provides support in operations and administrative departmental activities. This includes performing the operational tasks including but not limited to customer service conducting daily data integrity and input. The Loan Operations Specialist projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Essential Responsibilities:

  • Ensure quality service in calls management are maintained below or under 10% abandoned rate and provide both internal and external customers with adequate service
  • Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including:
  • (1) resolving loan exceptions,
  • (2) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors, and
  • (3) rate changes and accrual adjustments
  • (4) Requesting insurance policy coverages from customers and vendors timely
  • (5) Analyzing and updating insurance policies according to regulatory requirements
  • (6) Daily batch payment processing
  • Handle and analyze claims and complaint management system for loan servicing including:
  • (1) Conduct research to resolve loan requests and issues,
  • (2) Communicates with internal and external customers to provide resolution,
  • (3) Ensure proper analysis of root causes of issues identified,
  • (4) Maintains updated dashboards for this area
  • Assist in Loan Servicing inbox management and the fulfilling of loan services daily requests
  • Assist in Track It for the Loan Servicing unit
  • Assist the department in requesting policies for expired insurance on Commercial and residential loans.
  • Lead in handling the Stale checks due diligence and customer outreach.

Other Responsibilities:

Support to other operations areas as needed.

Reconcile daily and monthly GL Reconcilement

Perform other duties and projects as assigned or directed


Requirements (preferred and required)

  • Associate degree in Business, Accounting or related is preferred.
  • 2 years of back-office experience in banking is highly preferred.
  • Intermediate knowledge of MS Office is required.
  • Experience with any of the following software is preferred but not required: Fiserv (Navigator), Encompass, Core Logic, Loreta

Impact of Errors:

The impact of errors in this position could affect job and departmental operations and activities that might have a considerable economic impact. Effectiveness and accuracy is essential of the day by day operations of the business unit.


Physical Demands, Education and Skills:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities by this job include close and distance vision. While performing the duties of this job, the employee is regularly required to sit, use hand to finger, handle, or feel and talk and hear. The employee is occasionally required to sit for prolonged period of time, walk and bend. Stress varies with peak and slow periods. Deviation of normal or customary working schedule may be required according to department workload.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.


Competencies:


Communication Skills: Excellent verbal and written communication in English. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

Customer Service: Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

Innovation: Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

Corporate Compliance: Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, “Solidario con la Comunidad”.

Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

Teamwork: Contributes to building a positive team spirit.

Ethics: Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

Multitask: Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

Organizational Support: Follows policies and procedures and completes administrative tasks correctly and on time.

Responsive: Seeks to address inquiries and requests on an expedited manner.

Computer Literate: Proficient in Microsoft (Outlook, Word, Excel, and Power Point).

Deviation of normal or customary working schedule, as overtime could be required according to department needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.


First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

  • FirstBank | Senior Vice President Operations | miami, fl

    4 weeks ago

    miami, United States FirstBank Full time

    Job SummaryIn conjunction with the other regional leaders, determine the long-term strategic objectives of the operational areas supporting the regional business. Ensure business growth through directing and managing business operations activities to ensure these are delivered in accordance with the organizational strategy. To plan, direct and manage the...

  • FL Cafe | Kitchen Chef | miami, fl

    1 month ago

    miami, United States FL Cafe Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Kitchen Chef at FL Cafe in Miami Beach, FL. The Kitchen Chef will be responsible for overseeing the daily operations of the kitchen, preparing and cooking meals, creating new menus, managing kitchen staff, and ensuring food safety standards are met....

  • Pilates Fitness Specialist

    1 month ago

    Miami, Florida, United States Alper JCC Miami Full time

    We are seeking a highly motivated and experienced Pilates Instructor to join our team at the Alper JCC Miami in sunny Miami, FL.About the RoleThe successful candidate will be responsible for teaching group and private Pilates classes, creating engaging programming to attract and retain membership, and maintaining a safe and clean studio...

  • Executive Culinary Specialist

    1 month ago

    miami, United States FL Cafe Full time

    About FL CafeWe are a premier dining destination in Miami Beach, FL, committed to serving exceptional cuisine and providing an outstanding customer experience.Job SummaryThe Executive Culinary Specialist will oversee the daily operations of our kitchen, preparing and cooking meals, creating new menus, managing kitchen staff, and ensuring food safety...

  • Miami Customer Experience Representative

    1 week ago

    Miami, Florida, United States Miami, FL Full time

    Job OverviewBistro Delight in Miami, FL is hiring a skilled Customer Service Representative to join our team. In this role, you will provide superior customer service and a positive experience to our customers.Your key responsibilities will include:Delighting customers by applying good judgment and resolving issues efficiently.Managing customer complaints...

  • Pharmacy Specialist

    1 month ago

    Miami, Florida, United States RPh on the Go Full time

    Job OverviewRPh on the Go is a dynamic and fast-paced pharmacy company seeking a dedicated Pharmacy Specialist to join our team at our Miami, FL facility. As a Pharmacy Specialist, you will play a vital role in ensuring the efficient processing and preparation of prescription orders while maintaining quality standards.

  • FirstBank | Marketing Communications Specialist

    7 days ago

    miami, United States FirstBank Full time

    Job SummaryThe Marketing & Communications Specialist is responsible for the overall marketing strategies that need to be conducted in order to support Bank regions and lines of business. The Marketing & Communications Specialist is responsible for the development of cohesive marketing plans and analytics, as well as creative revisions and compliance...

  • Local Delivery Specialist

    1 month ago

    Miami, Florida, United States Fireman Derek's Full time

    **Job Summary:**We are seeking a reliable and skilled Local Delivery Specialist to join our team at Fireman Derek's Bakeshop in Miami, FL. As a Local Delivery Specialist, you will be responsible for safely delivering our products to various locations throughout the city, ensuring timely and efficient service to our customers.**About the Role:**This is a...

  • Critical Care Registered Nurse

    3 weeks ago

    Miami, United States University of Miami Full time

    Job OverviewWe are seeking a dedicated and skilled Critical Care Registered Nurse to join our team at the University of Miami Hospital in Miami, FL.Salary: The estimated annual salary for this position is $120,000-$140,000 depending on experience.About the RoleThis full-time Registered Nurse opportunity will be working in our Intensive Care Unit (ICU),...

  • University of Miami | Staff

    1 month ago

    miami, United States University of Miami Full time

    University of Miami is seeking a Registered Nurse (RN) Educator for a nursing job in Miami, Florida.Job Description & RequirementsSpecialty: EducatorDiscipline: RNDuration: Ongoing40 hours per weekShift: 8 hours, daysEmployment Type: StaffGordon CenterThe University of Miami/UHealth Medical Training Lab is currently seeking a full time Nurse Educator to work...

  • Lead Culinary Operations Manager

    1 month ago

    miami, United States FL Cafe Full time

    FL CafeCulinary Career Opportunity in a Vibrant SettingAbout the RoleWe are seeking a seasoned Kitchen Chef to oversee daily kitchen operations, develop new menus, and lead a high-performing team at FL Cafe in Miami Beach. This is a full-time, on-site opportunity for an experienced culinary professional.Key ResponsibilitiesKitchen LeadershipDevelop and...

  • Digital Marketing Specialist

    4 weeks ago

    Miami, Florida, United States Cella Full time

    We are seeking a skilled Digital Marketing Specialist to join our team in Miami, FL. This is a part-time, hybrid contract position that requires the ability to execute a results-driven social media strategy and develop engaging content across various platforms.The ideal candidate has proven experience as a Social Media Coordinator or Digital Marketing...

  • Highly Experienced Software Developer Wanted for City of Miami

    4 weeks ago

    Miami, Florida, United States City of Miami, FL Full time

    City of Miami, FL is seeking a highly skilled software developer to join their team. As a senior programmer, you will be responsible for designing, developing, and testing complex computer programs.Job SummaryThe ideal candidate will have a strong background in computer science and programming languages such as C++, Java, and Python. You will work...

  • Gastro Health | Payroll Specialist | miami, fl

    4 weeks ago

    miami, United States Gastro Health Full time

    Company DescriptionGastro Health is a diverse group of professionals dedicated to digestive health. Backed by the power of private equity, we are one of the largest and fastest-growing GI groups in the country.Role DescriptionThis is a full-time hybrid role as a Payroll Specialist at Gastro Health located in Miami, FL. The position allows for flexibility...

  • Gastro Health | Payroll Specialist | miami, fl

    1 month ago

    miami, United States Gastro Health Full time

    Company DescriptionGastro Health is a diverse group of professionals dedicated to digestive health. Backed by the power of private equity, we are one of the largest and fastest-growing GI groups in the country.Role DescriptionThis is a full-time hybrid role as a Payroll Specialist at Gastro Health located in Miami, FL. The position allows for flexibility...

  • Interventional Radiology Specialist in Miami, FL Opportunity

    1 month ago

    Miami, Florida, United States NuWest Group Full time

    We are seeking an Interventional Radiology Specialist to join our team at a state-of-the-art facility in Miami, FL. This permanent position offers 5x8 Days shifts with competitive pay and comprehensive benefits.Estimated Salary: $32/hr based on industry standards for similar positions in the area.This role is ideal for individuals passionate about delivering...

  • Miami State Farm Insurance Career Opportunities

    1 month ago

    Miami, Florida, United States Manny Morin - State Farm Agent Miami FL Full time

    Job OverviewAs a Part-Time Intern with Manny Morin - State Farm Agent Miami FL, you will have the opportunity to gain valuable experience in a fun and supportive environment. The ideal candidate is outgoing and customer-focused, with excellent communication skills and a strong interest in marketing products and services based on customer needs.

  • Park Maintenance Specialist

    1 month ago

    Miami Gardens, Florida, United States City of Miami Gardens, FL Full time

    About the JobWe are seeking a highly skilled Park Maintenance Specialist to join our team at the City of Miami Gardens, FL. As a key member of our parks department, you will be responsible for maintaining the appearance and safety of our city's parks and public grounds.

  • Personal Care Specialist

    7 days ago

    Miami, Florida, United States Maxicare Select - Miami, FL Full time

    We are seeking a highly skilled and compassionate Personal Care Specialist to join our team at Maxicare Select, Inc. Based in Miami, FL, we offer a dynamic and supportive work environment that values our employees' growth and development. As a Personal Care Specialist, you will be responsible for providing high-quality care and support to our clients,...

  • Miami FL Trauma ICU RN

    3 weeks ago

    Miami, Florida, United States First Connect Full time

    Job Description: We are seeking a talented Registered Nurse to join our team in Miami, FL. As a Miami FL Trauma ICU RN, you will be responsible for providing high-quality patient care in our intensive care unit (ICU).About the Job:This is a full-time, night shift position with rotating weekends. You will work closely with our interdisciplinary team to...