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General Manager

2 months ago

Sacramento, United States Hyatt Hotels Corporation Full time

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Current Assistant General Managers with Hyatt are wanted for the General Manager position

Posted: Jul 9, 2024

Summary

Northern Sacramento has an excellent opportunity for a high-energy, hands-on, current Assistant General Manager/General Manager that is exhilarated to take on higher duties and oversee a new dual property airport hotel, Hyatt Place/Hyatt House Sacramento International Airport. You will use your excellent relationship-building skills, be an active member of the local community and drive exceptional results

As the leader, the General Manager is one of the most important roles for the hotel. You are there to inspire and educate, build and attract top talent, and motivate the teams to have a collaborative working environment. Not only do you need to work well with your teams and department heads, but you are the face of the hotel — meeting and greeting the guests as they venture throughout the hotel.

Qualifications
  1. 1-3 years or more of experience as an Assistant General Manager, preferably with Hyatt.
  2. History of opening hotels/previous hotel pre-opening experience is preferred.
  3. Familiar with Hyatt sales operating systems preferred.
  4. Knowledge of most Hyatt standards and regulations.
  5. History of Hospitality Score.
  6. Demonstrate the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  7. Flexible to work some nights and weekends when necessary based on business and staffing needs.
  8. Results-driven, energetic, and focused.
  9. Must be a caring leader that builds trust and engagement by cultivating genuine relationships.
  10. Provides a professional image at all times through appearance and dress.
  11. Innovative thinker that will challenge business processes and concepts to drive results.
  12. Service-oriented style with professional presentation skills.
  13. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.
  14. Clear, concise, written, and verbal communication skills in English.
  15. Must be proficient with Microsoft Word and Excel.
  16. Comfortable with sales and revenue programs/systems, as well as other third-party hotel programs and various computer systems.
  17. Excellent organizational and time management skills.
  18. Be incredibly friendly, and customer-centric. Love to smile and radiate a positive and accommodating attitude while interacting with customers.
Responsibilities

As General Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the hotel's overall operation to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for quality assurance, asset protection, associate satisfaction, and exceeding guest expectations. You will thrive in an environment of autonomy where you will run the hotel as if it is your own business.

  1. Comply with Hyatt standards and regulations to encourage safe and efficient hotel operations.
  2. Have knowledge of and assist in all emergency procedures as required.
  3. General knowledge of social events in the surrounding area.
  4. Manage all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensure all departments are profitable and maintain strong working relationships.
  5. Actively take part in sales discussions, meetings, and plans. Know key account executives and business base. Know monthly production levels for each salesperson on the staff.
  6. Create the hotel's annual budget and monitor the performance of the hotel throughout the year.
  7. Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention, and conducting regular employee meetings.
  8. Ensure outstanding guest service and adherence to all brand standards.
  9. Protect the hotel and its assets by enforcing and maintaining a preventative maintenance program.
  10. Adhere to all franchise and company procedures and regulations and standard operating procedures.
  11. Adjust work schedule as per needs of hotel occupancy, which may involve covering front desk shifts.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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