Insight Global | Desktop Support Technician | nashville, tn
1 week ago
Title: Travel Desktop Support Technician
Location: Onsite in Lebanon, TN + travel to the following locations: Franklin, Murfreesboro, Hendersonville, Knoxville, Chattanooga, and Huntsville
Duration: 6 month contract to hire
Rate: $20.00 - $25.00/hr
Nice to Have Skills and Experience
Generic Plusses
Prior Experience with ServiceNow
Wireless troubleshooting support
Remote Support skills
Certificate Plusses
A+ and/or Network +
Software Plusses
Active Directory
MECM "Microsoft End Point Configuration Management"
UMS "Universal Management Suites"
Citrix Cloud Monitoring
Citrix
One Note
One Drive
Microsoft Teams
Job Description *
Day-to-Day - Projects
This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. This position will also be heavily involved with project deliveries working hand in hand with other team members, and teams to meet deadlines. Hours varies during project deadlines to meet company requirements.
Day-to-Day -- Daily Store Visits\Maintenance Mode
This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. While doing store visits, you will be assigned tickets that might help guide you for a portion of your day, outside of those guidelines you will be responsible for cleanliness of our equipment and stations including cable management, labeling of equipment as well as being proactive and replacing damaged\bad equipment. We work hand in hand with store personnel including management team, sales team, and office staff. Assisting them with any issue they may be reporting at the time. This position during maintenance mode will be a 9 to 6 Monday thru Friday.
All contactors will be training for a few weeks depending on how quick they pick things up. They will be training onsite in the Warehouse, and surrounding stores. (can stay overnight for training if that makes sense- will be able to expense hotel)
Once they start the role after training- they will be at their home base and traveling 1-4 hour radius to different stores for support depending on need/projects. Must be comfortable traveling. Will be reimbursed for mileage and any overnight stays required. Will be paid during travel time as well. OT possible.
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