QA Lab Manager
1 day ago
Job Description:
Seeking an Infrastructure and Device Operations Specialist to take ownership of the physical devices and network infrastructure within our organization. This role is responsible for overseeing the maintenance, enhancement, and optimization of our technical ecosystem, ensuring seamless integration across cloud services and microservices architecture.
The ideal candidate will work closely with offshore Engineering teams to troubleshoot and debug device and server issues, providing critical support and ensuring operational efficiency. Additionally, the role requires collaboration with our Customer Success Management (CSM) team to facilitate QA testing, ensuring the reliability and performance of both hardware and software components.
Key Responsibilities:
Device & Network Infrastructure Ownership: Manage and maintain the company’s physical devices and network infrastructure, ensuring optimal performance, uptime, and security.
Optimization & Enhancements: Continuously assess and improve the infrastructure for better communication across microservices, cloud services, and other connected systems.
Troubleshooting & Debugging: Partner with offshore Engineering teams to identify, troubleshoot, and resolve issues related to devices, servers, and the broader infrastructure.
Collaboration with QA & CSM Teams: Work closely with the Customer Success Management (CSM) team to facilitate QA testing, ensuring devices and infrastructure meet quality and performance standards.
Infrastructure Monitoring & Reporting: Proactively monitor system performance, identify potential issues, and create reports to highlight areas for improvement.
Technical Documentation: Maintain up-to-date documentation for infrastructure configurations, processes, and device inventories.
Visa Type: Green Card and H4EAD
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