Customer Service Gate Agent

3 weeks ago

Wilmington, United States Piedmont Airlines, Inc Full time

We can’t wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.



For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Essential Duties:

  • Assist passengers in boarding and disembarking flights

  • Monitor computerized passenger boarding

  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

  • Change customer flight itinerary and seat assignments as required

  • Operate the Jetway

  • Work as a team to provide excellent customer service and meet corporate objectives


Job Qualifications and Competencies:

  • Successful completion of training course

  • Ability to meet company goals and customer expectations in a high energy environment

  • Effective communication skills

  • Ability to organize, prioritize, and multitask


Preferred Qualifications:

  • Previous airline experience    

  • Previous employment as a front-line customer service provider

  • Basic knowledge of computer applications and programs


Work Environment:

  • Use of telephones, computers, and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts


Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs


The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.


Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.


Starting Rate:

$15.25/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

November 26, 2024
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

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