Iris Software Inc. | Salesforce Service Cloud Architect | newark, nj
3 weeks ago
Iris’s client, one of their direct client is looking to hire Salesforce Service Cloud Architect for 100% Remote.
Location – Remote
Experience: 15+ Years
Qualifications:
- 8+ years of Product Management and Technical Solution Design Experience.
- Must have Service Cloud Product Management and Solution Design Experience, specifically case page and call and chat integration across large scale implementation
- To thrive in this role, you have experience deploying and maintaining cloud-based Salesforce CRM solutions, both Service Cloud & Experience Cloud, with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment.
- The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.
- Experience with Salesforce CRM Analytics and Tableau to fully integrate the client and associate experience and drive data driven designs and outcomes
- You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
- You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities.
- You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate.
- Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
- Experience in Human Capital Management is a plus.
Thanks & Regards
Sunil Kamboj
Sr. Executive - TA
Iris Software
200 Metroplex Drive, Suite #300
Edison, NJ 08817
www.irissoftware.com
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