Senior Process Improvement Analyst
1 week ago
Job Description
- Lead process optimization initiatives using Lean Six Sigma methodologies to improve operational efficiency and quality.
- Assess current processes and identify opportunities for improvement, ensuring alignment with business objectives.
- Collaborate with cross-functional teams to implement data-driven solutions, track progress, and drive improvements.
- Lead and manage efforts related to process improvements, ensuring smooth transitions and full stakeholder engagement.
- Develop strategies to minimize potential risks during process changes and optimization initiatives.
- Work with leadership and key stakeholders to align process improvement initiatives with organizational priorities and measurable outcomes.
- Track and report on process effectiveness metrics, making adjustments as needed to optimize results and ensure continuous improvement.
- Design, develop, and maintain process workflows and associated procedures.
- Maintain and report IT-related metrics to monitor performance and identify areas for improvement.
- Exercise judgment in applying principles, theories, and concepts related to process improvement, within established procedures and practices.
- Provide guidance and support to team members as needed, assisting with inquiries or process challenges.
- Drive the development of process improvement strategies that contribute to organizational efficiency and quality.
Skills Required
- Minimum 5 years of experience in process development, improvements, and tracking, in a relevant field.
- At least 5 years of experience in leading and driving continuous improvement initiatives.
- Minimum of 3 years of experience in Quality Assurance and Change Management.
- Strong background in using data-driven solutions to assess and optimize processes.
- Prefer experience with MS Power BI, JIRA, and ServiceNow.
Education/Training/Certifications
- Bachelor's Degree in Computer Science, Management Information Systems (MIS), Business Administration, or a related discipline (Required).
- Alternatively, a combination of education and relevant experience equivalent to a degree in these fields.
- Lean Six Sigma certification (Preferred).
- ITILv4 certification (Preferred).
- ISTQB certification (Preferred).
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
JOB-10043678
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