Marketing Operations Lead, System Administrator

3 weeks ago

Minneapolis, United States Best Buy Full time
Marketing Operations Lead, System Administrator

As the Marketing Operations Lead, you will support the effective management of critical marketing tools that enable the planning and production of Best Buy Marketing and Retail Media Network Organizations. You will be supporting tools such as Adobe Workfront, Sprinklr, CreatorIQ and more, with the goal of increased productivity. The Marketing Lead, System Administrator will lead ongoing maintenance, optimization and enhancements, inclusive of supporting training and change management. The Marketing Lead, System Administrator will actively partner with teams that are looking to leverage tools to improve resource management and process efficiency.

This role is hybrid, which means you will be required to work somedays onsite at the Best Buy location listed in this posting, and some days virtually from home or other non- Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do
  • System Administrator of tools, including the daily management, including but not limited to, the following:
    • User setup, password reset, access level changes/help, licensing changes/help, custom form setup, request queue setup, creation of groups/team, template creation, dashboards/reports, and training.
    • Consistent system reliability, problem resolution, performance tracking and risk mitigation through effective problem management.
  • Leverage expertise in business process and/or project management to understand, articulate and address business issues, drivers and needs.
  • Facilitate business group discovery sessions to confirm and document process steps and help identify efficiencies through the lens of tools capabilities.
  • Provide a high-level of customer service by engaging with tool users regularly; gain understanding of wins and challenges to develop a point-of-view on future functionality/enhancements needed.

Basic qualifications
  • 1 year of working knowledge in Adobe Workfront
  • 2+ years of experience working in content management systems/tools or related disciplines
  • 1+ years of experience in quick-turn, high volume environment
  • Experience leading projects, conducting training or similar

Preferred qualifications
  • Associate degree or equivalent industry experience
  • Experience working in workflow management tools as a functional system administrator
  • Direct or indirect project or resource leadership experience
  • Strong communication, relationship, and problem-solving skills to position self as trusted advisor
  • Experience in the marketing/advertising sector
  • Retail and national brand experience preferred

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type: Full timePandoLogic. Category:Technology, Keywords:System Administrator, Location:Minneapolis, MN-55423

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