Solar Art Window Film | Project Coordinator | laguna hills, ca

3 days ago

laguna hills, United States Solar Art Window Film Full time

The Project Coordinator role supports our National Operations office which manages high-value accounts, and large, complex projects across the US. The office relies on a combination of Solar Art installers in offices nationwide and a network of subcontractors to get projects done effectively and on budget. Under supervision, coordinate project activities, making the best use of company resources. Plan and schedule jobs, manage them through completion, support sales team activity, and keep the office running smoothly while maintaining outstanding customer service and financial health.


The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. Contribute to a positive team environment, interact with customers, and organize multiple work streams simultaneously, often with competing priorities. This position reports to the Director, Products and Installations.


Job Responsibilities

Large Project Coordination

  • Demonstrate a culture of outstanding customer service with a focus on making the process of working with Solar Art easy for our customers.
  • Contribute to the financial performance of the office by focusing on job profitability and managing controllable costs while balancing a culture that puts the customer first.
  • Accurately enter estimate information into in-house systems supporting the preparation of profitability tools and proposals.
  • Accurately maintain the status of projects using online tools including CRM, and in-house software.
  • With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including NDAs, COIs, safety, insurance, background checks, and access plans.
  • Organize access equipment like scissor and boom lifts, and swing stages.
  • Ensure the correct film is available by accurately managing inventory, collaborating with other offices, placing timely orders with suppliers, and conducting monthly checks.
  • Help to schedule work, coordinating factors including customer’s desired delivery date, installer skill and availability, job site requirements, and materials availability.
  • Arrange travel, accommodation, and vehicle support for projects, making use of company programs and making the best tradeoffs between price and efficiency.
  • Confirm site readiness prior to installers arriving on-site including access and suitability of the space for a successful installation.
  • Accurately complete and submit job progress and job completion paperwork, including warranty information, based on customer requirements.
  • Create accurate and timely billing, payroll, and commission statements including progress billing for longer jobs.
  • Help maintain a contact list of highly qualified subcontractors.

Other Office Support

  • Own the company's relationship with travel providers making the best use of available loyalty programs to save money. Book air travel, accommodation, and vehicles for all interoffice and subcontracted installer travel.
  • Support product management efforts by maintaining film-to-glass charts, safety information, and other reference material in an organized way.


Qualifications

  • Bachelor's degree in a relevant field or commensurate project management experience in a service-forward environment
  • Knowledge of window films, glass types, and installation techniques is ideal but can be trained
  • Highly motivated individual with a passion for learning, customer service, follow-through, and helping others.
  • Ability to handle difficult and sensitive situations
  • Ability to self-prioritize, negotiate, and manage requests from multiple sources
  • Strong verbal and written communication skills
  • Familiarity working with online tools like g-suite and CRM (Pipedrive) tools


Benefits & Perks

  • Paid Time Off plan for full time employees
  • Medical, Dental, Vision, and more *For eligible employees
  • 401(k): Solar Art will match 3% of what you contribute
  • Solar Art Perks:
  • Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
  • People Helping People - take an extra day off to help someone out or contribute to a worthy cause
  • Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
  • We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time


Our Core Values

  • Create Loyal fans - We create an environment that people love
  • Authenticity Matters - Trust is built one job at a time
  • Be Excellent Together - We support our teammates
  • We Embrace Change - How we got her today is not how we will get there tomorrow

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