Post-Sales Machine Learning Engineer, Customer Success
2 weeks ago
Responsibilities:
Master the implementation of efficient, robust, and reproducible machine learning pipelines for engineering teams, leveraging Weights & Biases tools, to ensure smooth customer onboarding and adoption processes.Serve as a trusted advisor to new customers by identifying their desired outcomes and clearly communicating W&B’s product best practices, ensuring their success through the effective integration and optimization in the post-sales adoption phase.Conduct product training sessions and workshops that demonstrate best practices and the diverse solutions W&B offers, aimed at facilitating customer success and adoption post-sales.Serve as a pivotal link between customers and internal teams by continuously providing customer feedback and advocating for customer needs, thereby directly influencing the product roadmap and enhancements to reflect real user experiences, trends, challenges, and successes.Requirements:
3-5 years of relevant experience in a similar roleExperience using one or more of the following packages: TensorFlow/Keras, PyTorch LightningStrong programming proficiency in Python and eagerness to help customers who are primarily users of Python deep learning frameworks and tools be successfulExcellent communication and presentation skills, both written and verbalAbility to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environmentAbility to break down complex problems and resolve them through customer consultation and execution.Experience with cloud platforms (AWS, GCP, Azure)Experience with Linux/UnixStrong Plus:
Proficiency with one or more of the following packages: HuggingFace, Fastai, scikit-learn, XGBoost, LightGBM, Ray, any of the GenAI frameworksExperience with data engineering, MLOps and tools such as Docker and KubernetesExperience with data pipeline toolsExperience as an ML educator and/or building and executing customer training sessions, product demos and/or workshops at a SaaS companyOur Benefits:
️ Flexible time offMedical, Dental, and Vision for employees and Family CoverageHome office budget with a new high-powered laptopTruly competitive salary and equity12 weeks of Parental leave (U.S. specific)401(k) (U.S. specific)Supplemental benefits may be available depending on your locationExplore benefits by countryWe encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.#LI-Remote #J-18808-Ljbffr
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