Matlen Silver | Payroll Support Specialist | san dimas, ca
4 days ago
Job Description:
We are seeking a dedicated and customer-focused Payroll Support Specialist to join our team. In this role, you will support clients by providing expert guidance and resolving inquiries related to payroll processing and payment solutions. The ideal candidate will have a blend of technical proficiency, strong communication skills, and a passion for delivering exceptional client experiences.
Key Responsibilities:
- Serve as the primary point of contact for client payroll inquiries via phone and email in a call center environment.
- Use CRM software for case management and research, ensuring accurate and timely resolutions.
- Assist clients with payroll-related tools and software to ensure smooth operations and compliance.
- Guide clients on utilizing payroll systems for scheduled, off-cycle, and on-demand payment solutions.
- Provide step-by-step support for troubleshooting issues, implementing payroll processes, and managing payment options.
- Collaborate with internal teams to escalate and resolve more complex cases as needed.
- Document and maintain accurate client interactions and resolutions for reporting purposes.
Qualifications:
- Experience: 2-3 years in client support, payroll support, or a related call center environment.
- Technical Skills: Proficient in CRM tools for task tracking and case management.
- Payroll Expertise: Previous experience with payroll systems, support, or implementation is highly desirable.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical details to non-technical audiences.
- Professionalism: High level of professionalism, with the ability to handle sensitive client data with discretion.
- Attention to Detail: Strong organizational skills and a focus on accuracy.
- Adaptability: Ability to thrive in a fast-paced environment and quickly learn new systems and procedures.
Desired Skills:
- Familiarity with tools such as SmartCompliance, Wage Payments, ADP Run, Roll, or similar payroll platforms.
- Customer service orientation with a commitment to problem-solving and client satisfaction.
- Strong collaboration skills and the ability to work effectively in a team setting.
Why Join Us?
- Opportunity to make an impact by supporting clients with essential payroll and payment processes.
- A collaborative and supportive team environment where your skills and expertise are valued.
- Professional growth opportunities in a dynamic industry.
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