System Administrator

2 weeks ago

new york city chelsea, United States Acro Service Corp Full time

Job Title: IT Site Administrator

Duration: Through June 30th, 2025 (Possibility of Renewal)

Location: Chelsea, MA (Onsite)


JOB DESCRIPTION:

Detailed List of Duties and Responsibilities:

Asset Management:

  • Maintain inventories of all IT assets
  • Implement IT enterprise images for PC’s (Desktop/Laptop)
  • Install operating systems and software; patch systems and protect against viruses/malware
  • Deploy, Install, configure, and troubleshoot hardware (desktop/laptops); utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades
  • Assist with creating and maintaining all policies, procedures, and best practices.

Technical & Desktop Support:

  • Provide user friendly, on-hand support to users in multiple locations
  • Inform customers on the status of their requests and ensure customer satisfaction
  • Handle tickets effectively within timeframes outlined in service level objectives
  • Assist Telecom with movement of IP phones as required
  • Act as the contact person for office wiring/cable installations
  • Assist with:
  • Local backup and restore process to include swapping tapes, restoring files, and transfer of media
  • Troubleshooting and resolving Network issues
  • Monitoring and maintaining the health and integrity of the network
  • Local backup and restore process
  • Site specific projects as related to network infrastructure & server support
  • Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets
  • Perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
  • Install and maintain communication connections between workstations, printers, etc.
  • Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs etc.

Administration Support/Workflow:

  • Work collaboratively with internal and external groups to improve overall customer service and support
  • Perform timely response and support during scheduled and authorized non-business hours
  • Clearly communicate and/or escalate any IT operations issues or disruptions (planned or unplanned) to minimize user impact
  • Assist with creating and maintaining all policies, procedures, and best practices
  • Complete all activities within security policies and practices to ensure the safety and privacy of data, its clients, and its resources.

Qualifications: Preferred Knowledge, Skills & Abilities:

  • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
  • 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
  • 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication
  • Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
  • Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN).
  • Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
  • Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
  • Excellent ability to work independently on job responsibilities
  • Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred.
  • Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
  • Working knowledge and hands-on experience with the following skillsets:
  • Active Directory/ Microsoft Azure
  • Microsoft Windows 10
  • Microsoft Server Operating Systems 2008 - 2016
  • Bomgar (Remote Client Support Software)
  • Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
  • Basic IT security measures and requirements
  • Basic Networking knowledge and understanding
  • Basic Mobile Support – Apple iOS and Android.
  • Valid driver's license with clean driving record and access to a vehicle


The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

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