Clinical Nurse Liaison

4 weeks ago

Jacksonville, United States Lower Cape Fear LifeCare Full time

Give your passion a purpose – join our amazing team

Joining the Lower Cape Fear LifeCare team means embarking on a journey where your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider nestled in the scenic beauty of Wilmington, NC, we've been dedicated to serving individuals and families for over 40 years across southeastern North Carolina and northeastern South Carolina.

What makes us stand out? Our commitment to your well-being and growth:

  1. Fast-Track Benefits Activation: Health, dental, and vision coverage kick in first of the month following 30 days into your journey with us, ensuring your peace of mind and health are top priorities from the start.
  2. Low-Cost and No-Cost Health Insurance Plans: There are plenty of options to tailor our health insurance plans to meet your needs, including a free employee-only health plan option.
  3. Virtual Health Care Options: MediOrbis offers unlimited virtual doctor visits and mental health services at absolutely no cost to you with our healthcare plans.
  4. Embrace Work-Life Harmony: You’ll earn 27 paid days off during your first year as a full-time employee, because we believe in nurturing your personal time to recharge and thrive.
  5. Fuel Your Ambitions: Pursue your educational dreams with our tuition reimbursement program, providing up to $5,000 annually to fuel your career growth and aspirations. We’re also a qualified employer under the federal Public Service Loan Forgiveness program.
  6. Secure Your Future: We've got your back with company-paid life and long-term disability insurance, ensuring your peace of mind and security for you and your loved ones.
  7. Retirement Made Bright: Invest in your future with our 403(b) Retirement Plan, featuring a generous 50% employer match on the first 4% contributed to start with. As your tenure grows, so does your employer match Plus, you're fully vested after just three years.
  8. Recognition That Matters: Your contributions don't go unnoticed here - we celebrate your milestones and successes every step of the way Through our partnership with AwardCo, we recognize and appreciate your hard work and dedication with meaningful rewards and recognition programs.
  9. Thriving in a Supportive Culture: Our culture is rooted in collaboration, compassion, and respect. We foster a supportive environment where every team member is valued, heard, and empowered to make a difference. Together, we create a community that not only cares for our patients and families but also uplifts and supports each other. Join us and become a part of a culture that fosters growth, camaraderie, and meaningful connections.

Schedule:

Once you complete your orientation, your typical schedule will be Monday through Friday 8:00 AM to 5:00 PM.

What you’ll be doing:
  • As a registered nurse in the Clinical Nurse Liaison role, you will provide quality care to patients from diverse socioeconomic and cultural backgrounds.
  • You’ll be developing relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support. To do so you’ll need to be:
    • Familiar with marketing and strategic goals for the company.
    • Be confident and knowledgeable about the services offered by Lower Cape Fear LifeCare.
    • Able to provide service recovery and excellent customer service skills to ensure satisfaction.
    • Able to manage multiple tasks simultaneously and quickly pivot from one task to another as needed.
    • Understand hospice eligibility and advise on the most appropriate care settings.
  • Being comfortable with public speaking is vital, as you’ll be conducting educational in-services with medical staff or community groups on topics such as:
    • Hospice 101 – Eligibility and Philosophy
    • End-of-Life and Symptom Management
    • Specific Disease States (e.g., dementia, heart failure, COPD, end-stage renal disease)
    • Medication usage in Hospice
  • While you will not be providing direct patient care as a registered nurse, you’ll spend time working one on one with patients and their families to act as a consultant and providing education on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.
  • You’ll work to collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or our Memory Partners program.
  • If patients meet admissions criteria, you’ll work to coordinate transition of care into one of our three inpatient hospice care centers, in-hospital hospice, outpatient case managers to receive hospice care at home or hospice services in a facility setting.
  • This transition of care would include things like:
    • Obtaining consent to treat from the patient or primary caregiver.
    • Working with physicians and case managers on discharge planning.
    • Coordinating with outside vendors, like transport companies, to organize patient pick up and arrival times.
    • Completing documentation for new referrals and follow-ups after each visit.
    • Working with LCFL staff to start the admissions process and order DME and other supplies.


JOB SPECIFICATIONS

1. Education: Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program. Degree in business, marketing, or related field preferred.

2. Licensure / Certifications: Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location.

3. Experience: Two years experience. Prefer hospice or home care. Prefer experience in marketing, public affairs, community relations or hospital liaison nurse.

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