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Equipment Service Specialist

2 months ago

salt lake city, United States Varex Imaging Corporation Full time

Varex Imaging Corporation is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 65+ year history of successful innovation, you will find our components in countless medical, industrial, and security imaging applications worldwide. Our mission states that through the talent of our people and vision of customers, we help improve and save lives throughout the world by making the invisible visible.


Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Reviews and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.


SPECIFIC FUNCTIONS

  • Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
  • Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
  • Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
  • Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
  • Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
  • Instrumental in the development of new servicing techniques and the writing of service documentation.
  • Adept at training to other field personnel.
  • Assist product engineering with proposed design changes and/or test design modifications.
  • Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.


SKILLS, KNOWLEDGE, & Education


  • Expert knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
  • Knowledge of and professional technical experience with micro-computers/PC based systems
  • Customer focused attitude


Other Desired Skills and Knowledge

  • Expert computer usage and debugging skills
  • Ability to identify and repair complex software and network problems.
  • Experience at diagnosing & solving complex mechanical problems, including simple vacuum leaks


Desired Experience with Business Tools

  • Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
  • Experience with SAP or equivalent ERP product and productivity software desired.


Education and Experience

  • Associate Degree
  • 5+ years of related experience



Employee must be able to meet the following requirements with or without an accommodation:

  • Heavy work that will Frequently 34-66%, require employee to lift/move up to 25 lbs. and occasionally 1-33% lift more than 25 lbs. to greater than 50 lbs.
  • Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally 1-33%.
  • Reaching above and below the shoulder Frequently 34-66%,
  • Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools constantly 67-100%
  • Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
  • Work environments include exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, open flame, working from heights, cold environment, hot environment, uneven surface, fumes.