Repair Specialist

3 weeks ago

new york city, United States TOAST Full time

Born in a Welsh barn in 1997, TOAST has grown from loungewear and nightwear to become a unique lifestyle brand, creating, and curating simple, functional, beautiful clothing, home ware and editorial. TOAST is renowned for its thoughtful, contemporary design and commitment to traditional textiles and craftsmanship. The brand aspires to be the global lifestyle brand synonymous with Social Conscience.

TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own pattern room. TOAST celebrates a slower more thoughtful way of life in shops throughout the UK, Brooklyn New York, and concept stores around the world and online at www.toa.st The emphasis within the TOAST workplace is on thoughtfulness, simplicity, creativity, and collaboration. We work hard to communicate intelligently with the wider world and strive against doing the obvious. We value serious thought in many broad fields – in art, literature, design, philosophy, travel, science as much as we do in fashion. Though our output may appear simple, it is always produced with great attention to detail.


As a strategic priority TOAST nurtures imaginative talent and change makers. As part of the TOAST team, you are a catalyst for the brand’s successes. To realize our ambitions, we need you to share our interests and values, have an enthusiasm for TOAST itself as well as a deep knowledge and love of your own specialist area. In return for your dedication, TOAST will offer a supportive and stimulating working environment with flexible working hours and generous staff discounts. You will receive a comprehensive induction, including product and brand training, that helps to plant a deep understanding of TOAST that can be carried confidently through your work and into the outside world.


We are committed to equality of opportunity for all staff and applications from individuals are welcome regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


ROLE OVERVIEW   

As a Repairs Specialist, you will have full ownership and accountability for the day-to-day performance of all aspects of TOAST Repair, our alterations and repair service.  You will be expected to use your initiative, manage your workload and your space to deliver the brand’s performance and cultural expectations.  You will need to deliver excellent practices to maintain an efficient and effective service which supports store performance. 


You will also be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to represent the brand to customers to the same high standards. 


ROLE IN DETAIL   

Take local ownership of TOAST Repair and accountability for all of its operational functions including:

  • Discussing with a customer what type of alteration/repair they want and making recommendations.
  • Altering or repairing garments or making minor adjustments to fit customer requirements
  • Using a sewing machine, iron press and other equipment
  • Stitching or tacking by hand, removing stitching and re-stitching
  • Repairing garments: patching or darning holes; replacing zips and buttons; carrying out invisible mending
  • Use of visible repair techniques such as Sashiko and Suisse darning


Deliver an excellent Repair service that meets TOAST expectations and supports the needs of the store and its surrounding community of customers.  This may involve:

  • Demonstrating alterations and repairs to customers on the shop floor.
  • Running workshops or 1-1 tutorials. 
  • Working from different store locations (once further stores are opened).
  • Deliver KPI targets for TOAST’s Customer Service expectations 
  • Provide detailed feedback weekly to key liaisons regarding TOAST Repair performance 
  • Actively seek self-development and training of own skills set to continually improve performance
  • Liaise and seek feedback from all key Head Office functions in order to facilitate excellent performance
  • Be a brand ambassador, representing TOAST both visually and behaviourally at all times 



SKILLS AND EXPERIENCE

Essential

Must be skilled on a sewing machine. Proficient in basic alterations and repairs including:

  • Hemming
  • Shorten Trousers/Shorts/Dress/Skirt
  • Shorten Sleeves
  • Lengthening Skirt/Dress 
  • Visible mending
  • Darning


Behaviors

  • A proven track record of working on own initiative and under pressure
  • Active management of scheduling to meet targets and deadlines
  • Highly organised in delivering efficient and effective operational processes
  • Proven track record of delivering excellent customer service
  • A genuine passion and affinity to TOAST and a strong understanding of our customers
  • Reliable and highly self-motivated with strong communication skills


Desirable

  • A keen interest in arts and culture
  • Confident but embraces feedback
  • Experience of teaching and running events


Reports to Senior Store Manager, Nolita


If you are interested in applying for this role please send a resume and cover letter to mansourr@toa.st


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