Sr. Desktop Support
1 month ago
MUST:
- 1-year minimum experience of desktop support both in person support and taking tickets
- Top Tier Communication – Will be communicating with Executives – Lots of face-to-face interactions – Knows how to handle a CFO or CEO request- white glove service (handle the issue then create the ticket for c suite)
- Deskside support experience- onsite and in person, not just working a service desk with tickets (can think on their feet and come up with solutions face to face)
- Managing accounts in Azure, Active Directory, MS365
- Has worked for an MSP
- Hands on experience with Active directory: experience changing security groups, onboarding, offboarding, create accounts, reset passwords, reading group policies (be able to go into active directory and disable an account)
- Hands on experience with Azure: experience with security groups, whole 365 suite with exchange, teams, SharePoint, setting up accounts, and applying permissions.
- Hands on experience with Microsoft 365: adding and removing users, distribution lists, shared mailboxes
- Basic networking skills
- Knows how to troubleshoot a network problem (ping server by name and IP)
- Comes from an Enterprise environment- has supported a company that has a domain controller at a minimum
PLUS:
- Certifications (MCSE huge plus)
DAY TO DAY: Our client, a national Managed Service Provider, is looking for a long-term contractor to join their team. This role will support a healthcare client local to Newtown Square, PA and this person will sit onsite at the client 5 days a week. We are seeking a tech who has strong communication and is comfortable supporting all levels of the organization including the c-suite. We are also looking for a Tech who is strong with Microsoft 365, Azure, Active Directory, and has a basic understanding of networking. In this role, you will get walk up requests from clients as well as take tickets through a ticketing machine. The best candidate will have experience thinking on their feet to find answers. Also, there is a level 1 team who can take tickets first, and then pass them to the onsite embedded tech.
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