Latcha | Concierge | farmington hills, mi

1 week ago


farmington hills, United States Latcha Full time

Concierge - Customer Service Representatives are the primary point of contact between customers and automotive dealerships. Hours are 10:00 am to 6:00pm in your time zone. This is a remote position.


OBJECTIVE

Provide personalized, high-touch customer service to dealership customers. Professionally focus on making outbound calls, handling Connected Car leads, and helping with setting up appointments with sales or service.


RESPONSIBILITIES

  • Key communication representative for luxury OEM dealers
  • Positive interaction with customers via phone, managing 10 to 15 outbound calls per hour.
  • Schedule sales or service appointments with dealership in customer’s area
  • Help with product information questions and direct customer to appropriate dealer / personnel in customers area.
  • Focus on outbound calls. Examples are Service Reminders and Scheduling, Declined Service Follow up, End of Lease Outreach, and timely, expert follow-up on Leads
  • Detail oriented to document information within software tool


QUALIFICATIONS

  • Minimum 1 year experience in a dealership call center/BDC
  • Experience working with automotive customers that have a high quality of standards
  • Well-spoken, strong grammar and communication while typing and speaking
  • Customer service software skills – experience with Twilio Flex or similar software is a plus
  • Able to work 10:00am to 6:00pm with majority of the time on the phone, making calls and documenting customer interactions.
  • Have physical and mental requirements to meet the above listed job responsibilities to include sitting at a desk / computer for long periods of time, professional phone and speaking skills, using computer communication tools including headset.



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