Latcha | Concierge | farmington hills, mi
1 week ago
Concierge - Customer Service Representatives are the primary point of contact between customers and automotive dealerships. Hours are 10:00 am to 6:00pm in your time zone. This is a remote position.
OBJECTIVE
Provide personalized, high-touch customer service to dealership customers. Professionally focus on making outbound calls, handling Connected Car leads, and helping with setting up appointments with sales or service.
RESPONSIBILITIES
- Key communication representative for luxury OEM dealers
- Positive interaction with customers via phone, managing 10 to 15 outbound calls per hour.
- Schedule sales or service appointments with dealership in customer’s area
- Help with product information questions and direct customer to appropriate dealer / personnel in customers area.
- Focus on outbound calls. Examples are Service Reminders and Scheduling, Declined Service Follow up, End of Lease Outreach, and timely, expert follow-up on Leads
- Detail oriented to document information within software tool
QUALIFICATIONS
- Minimum 1 year experience in a dealership call center/BDC
- Experience working with automotive customers that have a high quality of standards
- Well-spoken, strong grammar and communication while typing and speaking
- Customer service software skills – experience with Twilio Flex or similar software is a plus
- Able to work 10:00am to 6:00pm with majority of the time on the phone, making calls and documenting customer interactions.
- Have physical and mental requirements to meet the above listed job responsibilities to include sitting at a desk / computer for long periods of time, professional phone and speaking skills, using computer communication tools including headset.
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