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Front Office Specialist

2 months ago

top, United States Broad Top Area Medical Center Full time

We’re hiring


Broad Top Area Medical Center, operating 12 medical offices in Huntingdon County, PA, is seeking a full-time Front Office Specialist - Dental Office to coordinate all aspects of a patient’s office visit with respect to the following front desk, medical records, insurance validation and referral duties:



  • Welcome patients and visitors to the medical office; answer inquiries or refer questions to other staff members. 
  • Schedule appointments for the dentist and dental hygienists to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms. 
  • Confirm appointments; schedule new patients; schedule call-backs and recall appointments; follow-up with no-show appointments.
  • Register patients, update demographic and insurance information within EHR, collect payments and generate receipts. 
  • Verify custodial authority for all patients under the age of 18.
  • Evaluate and update patient’s financial status for possible sliding fee eligibility; coordinate with SFS Coordinator.
  • Maintain and balance cash box daily; coordinate with finance department as instructed for end-of-day reporting.
  • Demonstrate the knowledge and skills necessary to provide assistance appropriate to the age of patients ranging from youth to geriatric. related to dental care services.
  • Run and/or review monthly recall lists and other related reports to optimize scheduling and registration process.
  • Maintain reception area in neat and orderly condition, at all times.
  • Telephone management to regulate call volume, messages, and office coordination to support smooth operation of the front office.
  • Maintain patient records in a professional manner with confidentiality; update EHR accordingly to reflect accurate patient records.
  • Transfer medical records as requested; according to written policy and procedures.
  • Conduct insurance verifications to validate active insurance information, payor status, and related information necessary for all patients.
  • Receive patient or guardian for needed referral. Provider will indicate time frame for referral. 
  • Interview patient or guardian for needed personal and billing data, transportation needs and other relevant information.

Requirements of the Candidate:



  • High school diploma, post-high school education encouraged
  • Medical/dental office experience/skills
  • Excellent customer service skills
  • Knowledge of medical terminology and dental procedures and codes
  • Good communication skills with all levels of personnel
  • Knowledge of computers and general office equipment; experience with EHR specific to dental field of practice.
  • Experience with dental billing: pre-determinations/prior authorizations, insurance verification, dental billing and claim submission.

This position offers a competitive salary and benefits plan including health insurance, vision insurance, dental insurance, disability insurance, life insurance, paid time-off, and retirement plan.


This is a great full-time job opportunity working with a community-based and patient-directed organization that provides comprehensive primary health care and preventative care services. Apply today


Broad Top Area Medical Center is an equal opportunity employer.


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