BTX Global Logistics | Station Manager | los angeles, ca
1 month ago
Station Manager- LAX
BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Station Manager is responsible for supporting the BTX National Customer Service group, business unit operations, compliance, SOPs and KPIs. This position reports to the Director of Operations and will facilitate all onsite national operations. Ultimately, this position will be responsible for the quality of service and profitability of the station’s operations in accordance to the company’s overall strategic goals.
The Station Manager will ensure the customers are provided the highest level of service possible by meeting and exceeding expectations in every aspect of a shipment’s life cycle.
Responsibilities Include:
- Maintain a positive and motivated work environment that encourages the team to succeed.
- Complete oversight of facility’s safety, security, and utility services (etc.)
- Ensure employees know their responsibilities and expectations and hold them accountable.
- Develop onsite employee roles and responsibilities to increase knowledge base of customers, industry, leadership and teamwork.
- Create SOPs based on client needs that identify customer business, contact information, operations and quoting procedures.
- Emails and phones are answered in a polite, professional and timely manner.
- Ensure the operations team follows those SOPs to provide best in class service to our customers.
- Ensure Sales team members are communicated with and treated like internal customers.
- Billing of shipments in a timely manner.
- Communicating staffing, operational, vendor and IT challenges to Corporate so these challenges can be addressed and corrected.
- Proficient in Microsoft Office (Outlook, Word, and Excel).
Summary of Experience and Education:
- High School degree or equivalent and 5-7 years previous Operations experience, Customer Service or Call Center experience a plus.
- Minimum 3 years hands-on operational experience within a Corporate Environment.
- National Operations experience mandatory, including routing, documents, AWB and BOL preparation, and carrier knowledge.
- IATA DG certification preferred.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills and the ability to work well with both local and domestic agents and clients
- Excellent verbal and written communication skills
- Superior active listening skills
- Strong organizational and time-management skills
- Analytical problem-solving capabilities
- Proven diverse background in all aspects of operations experience within a dynamic growth environment
Additional Information:
BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The Station Manager will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.
Type: Full-time, Exempt
Industry: Freight Forwarding
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Location: LAX
BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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