Client Service Associate

2 weeks ago

merrillville, United States Waverly Advisors, LLC Full time

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.


In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.


We are looking to add a Client Service Associate to our team in our Merrillville, IN office. The Client Service Associate is an essential part of the Waverly Advisors team, regularly serving as the liaison between clients and advisors/financial planners, as part of our overall client experience. A successful candidate will have the ability to effectively communicate with clients and team members, excellent attention to detail, strong written and verbal communication skills, an energetic and positive attitude, and a willingness to learn. Organizational skills, resiliency and flexibility, promptness. and the ability to anticipate needs are necessary in all tasks and responsibilities.


Responsibilities:

  • Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
  • Responds to all internal and external client requests in a timely manner.
  • Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
  • Assists in all meeting preparation including binding and preparing presentation materials.
  • Coordinates with Private Fund team on any alternative investment subscriptions and redemptions.
  • Reviews all quarterly reports and invoices, and schedules clients’ quarterly reviews with advisors.
  • Works directly with a variety of financial custodians (Schwab, Fidelity, Pershing, etc.) to establish, maintain and update all new and existing client accounts.
  • Tracks and updates client-related information in SharePoint and Redtail including but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
  • Tracks information sent to financial custodians for verification of receipt and completed work.
  • Assists with tracking client money movement requests and communicating that information to Advisors and Planners.
  • Notifies Wealth Advisors if trades are needed related to client money movement requests.
  • Processes Required Minimum Distributions (RMD’s) for clients on an annual basis.
  • Follows Waverly compliance policies and procedures related to client requests and other matters.
  • Other administrative duties as needed.


Travel:

  • Minimal travel is required.


Qualifications and Experience:

  • At least 1 year of client service experience in financial services.
  • Bachelor’s Degree or higher or, in lieu of a college degree, 5 years of experience in financial services.
  • Familiarity with portfolio accounting systems and client relationship management software is preferred.
  • Proficiency in Microsoft Office.
  • Experience with Schwab, Fidelity, and/or Pershing preferred.


Competencies and Skills:

  • Proactive, team player who values building positive relationships with clients and colleagues.
  • Detail-oriented self-starter.
  • Highly organized.
  • Strong verbal and written communication skills.
  • Can-do attitude where no task is too big or small.
  • Ability to juggle demands of multiple people and deadlines.
  • Positive attitude with a willingness to learn.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.


Benefits:

  • Health, Dental, and Vision benefit options.
  • 401K.
  • Nine paid holiday days per year, plus two floating holidays.
  • Extra vacation day on your birthday week.
  • Three weeks of PTO, increasing to four weeks after three years of service, and five weeks after eight years of service.
  • Four weeks paid sabbatical program after seven consecutive years of service, maximum of two sabbaticals while employed with us.
  • Compensation commensurate with experience.


Legal:

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.

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