IT Manager
2 weeks ago
Location: Pittsburgh, PA (Onsite 4 - 5 days/week)
Company Overview:
Prequel is seeking a talented IT Manager for our client that is dedicated to providing cutting-edge solutions. They are continuing to expand their operations.
As the IT Manager , you will play a pivotal role in providing leadership and guidance to the technical support team. This position requires a hands-on approach, as you will be responsible for managing the day-to-day operations of our technical support division while also actively participating in resolving technical issues. The ideal candidate will have a strong background in Microsoft Windows Server and Client operating systems, as well as expertise in storage technologies. If you have experience supporting an IT department from a systems and networking perspective we encourage you to apply.
Essential Functions and Responsibilities:
- Provide leadership and management of the Technical Support team.
- Manage assignments for the tech lead schedule.
- Analyze, troubleshoot, and diagnose hardware problems in a timely and professional manner.
- Actively update, maintain, and monitor all aspects of computer networks.
- Install and configure computer systems, networking equipment, and applications.
- Respond to customer inquiries and assist staff in troubleshooting and resolving problems.
- Provide input during the development of new projects, products, and bids.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Work closely with Technical Support Specialists II and service and support teams.
- Document institutional technical knowledge and assist in the development of technical training curriculum for support staff.
- Maintain documentation of processes and procedures.
- Conduct annual employee performance reviews.
- Perform other duties as needed.
Success Factors/Job Competencies:
Must have Lead/Supervisory/management experience.
- Functional knowledge of Microsoft Windows Server and Client operating systems.
- Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS.
- Functional networking knowledge including TCP/IP, DNS, WINS, DHCP.
- Documented security knowledge and experience.
- Experience with digital video encoding, decoding, and streaming.
- Knowledge of streaming protocols including RTSP, RTMP, HLS, TS-UDP, SRT, and NDI.
- Commitment to high-quality service to both clients and fellow team members.
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