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Training Specialist

3 months ago

Stafford, United States Revelations Counseling & Consulting LLC Full time
Job DescriptionJob Description

Training Specialist

Location: Remote

FSLA Status: Exempt

Reports to: Deputy Program Manager

EEO Category: First/Mid-Level Managers

Job Summary:

The Training and Development Specialist will create, develop, implement, and conduct training and development programs for employees.

Duties/Responsibilities:

  • Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
  • Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
  • Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
  • Creates and/or acquires training procedure manuals, guides, and course materials.
  • Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
  • Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Assesses training materials prepared by instructors.
  • Evaluates program effectiveness through assessments, surveys, and feedback.
  • Maintains knowledge of the latest trends in training and development.
  • Prepares and implements training budget; maintains records and reports of expenses.
  • Performs other related duties as required.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives.
  • Ability to design and implement effective training and development.
  • Extremely proficient with Microsoft Office Suite and related program software.

Education and Experience:

Required

  • High School Diploma or G.E.D.
  • U.S. Citizenship
  • Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • 3+ years’ experience in a contact center customer service environment

Preferred

  • College education or equivalent
  • Knowledge of medical terminology
  • TRICARE experience

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.