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Client Relations Team Member

1 month ago

Logan, United States IWorQ Systems Full time
Job DescriptionJob DescriptionSalary: $45,000 per year

iWorQ's Client Relations and Technical Support Specialist will work with government software clients from the United States and Canada. This specialist will assist clients with training and troubleshooting our iWorQ Government Software programs. Specialists will work with new and existing clients to help configure applications, train government staff, and provide support to iWorQ applications.

 

Responsibilities:

  • Provide technical assistance for iWorQ's government software applications
  • Resolve issues for clients via phone and occasionally through email
  • Recommend and complete trainings for new customers
  • Track and troubleshoot customer issues and resolutions

 

Job Requirements

  • Concise verbal and written communication skills
  • Excellent time management skills
  • Aptitude for learning new software and programs.
  • Ability to complete tasks and meet deadlines.
  • Effective at problem-solving and troubleshooting

 

Qualifications

  • Friendly personality
  • Excellent communication skills – written & oral
  • Microsoft & Google Suite Proficiency
  • Positive stress management
  • Strong organization skills
  • Bachelor’s degree preferred

 

Benefits

  • Health insurance benefits through Cigna 
  • Dental Insurance  
  • Vision Insurance 
  • Life Insurance 
  • Paid maternity and paternity leave after 12 months
  • Paid Time Off
  • Paid Holidays 
  • Roth IRA contribution matching program 
  • Free Snacks & Drinks


Job Type:

  • Full-time
  • Monday – Friday, 8:00 a.m. – 5:00 p.m.
  • In-office in Logan, UT

 

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.


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