Front Desk Canncierge

3 weeks ago

Chicago, United States Grasshopper Club Full time
Job DescriptionJob Description

BFS – Built from Scratch is a social equity-based cannabis organization based in Chicago, and we are bringing a new hospitality-centered dispensary to Logan Square. Offering a curated menu, concierge-level service, and elevated experiences to a diverse community of cannabis enthusiasts and newcomers alike, inspiring authentic connections, exploration, fun, and impact.

Grasshopper Club Chicago is a premier cannabis dispensary in the heart of Chicago. Known for its commitment to quality, education, and customer service, Grasshopper Club Chicago provides a welcoming environment for both seasoned cannabis consumers and those new to the experience. With a focus on community engagement and responsible consumption, Grasshopper Club Chicago offers a wide range of products and personalized consultations to ensure each visitor finds the perfect product to meet their needs. Our team is dedicated to fostering a culture of inclusion, knowledge, and support within the cannabis community.

The Role:

The Front Desk Canncierge is a critical team member at our dispensary and is responsible for providing memorable customer interactions and ensuring operational excellence. The Front Desk Canncierge is also responsible for assisting with roles including but not limited to: checking in customers, verifying and scanning IDs at the door, and ensuring the dispensary environment is welcoming and compliant.

The Essential Duties and Responsibilities:

  • Greet customers with a smile and a positive attitude.
  • Verify and scan customer IDs to ensure compliance with state regulations.
  • Build lasting relationships with each customer to promote repeat dispensary visits.
  • Partner with dispensary management and staff to create a positive work culture and dispensary environment that is dynamic and fast-paced.
  • Provide basic information about the dispensary and direct customers as needed.
  • Continue your own ongoing cannabis and compliance education and ensure you accumulate the required hours of annual training per State regulations.
  • Provide support to dispensary managers and team members as needed.
  • Uphold all compliance regulations as required by local and State law.
  • Help to keep a clean and orderly dispensary.
  • Perform unspecified duties on an as-needed basis.

Qualifications:

  • High School Diploma or equivalent.
  • 1-2 years of retail or hospitality experience.
  • Comfortable working in a fast-paced and demanding dispensary environment.
  • Passion to continuously educate oneself on the ever-changing and exciting cannabis industry.
  • Driven to provide an elevated customer experience consistently.

Additional Eligibility Qualifications:

  • Minimum of 21 years of age.
  • Possess a valid driver’s license or State ID.
  • Bilingual is a plus.
  • Must pass all required background checks.
  • Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
  • Ability to work at least 8 hours a day and rotating shifts, including days, nights, weekends, and holidays.
  • Must be able to lift, carry, and balance up to 30 pounds. This job may also include walking or standing for extended periods of time, stooping, bending over, and/or crouching.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 30 lbs. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this role.

Working Environment:

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual should encounter while performing the essential functions of this role.

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands and may change at any time with or without notice.

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands and may change at any time with our without notice.

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