Warranty Technician

4 weeks ago

Fort Wayne, United States WaterFurnace International Full time
Job DescriptionJob DescriptionSalary:

WaterFurnace is a Water Source/Geothermal Heat Pump and Heat Recovery Chiller Company with R&D, Manufacturing, Marketing and Sales Teams headquartered in Fort Wayne, IN with over 275 Employees in the US and Canada. Our HVAC solutions are installed into the Residential and Commercial HVAC / Renewable Energy markets primarily across NA. Our technology is the most efficient way to heat and cool homes and buildings and heat potable hot water. We are a ”Clean Energy“ Company.

 

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.


Hours:           Monday - Friday, 8:00 AM – 4:30 PM, overtime as required


Duties/Responsibilities (but are not limited to…):

  • Conduct warranty heat pump and component evaluations to achieve root cause failure analysis in accordance with part functional requirements.
  • Work with engineering, warranty, quality, and vendors to design/develop test procedures for warranty returned heat pumps and components.
  • Conduct warranty claim reviews.
  • Track warranty part returns.
  • Create reports prior to sending parts to engineering or the vendor for further analysis.
  • Work with engineering, quality, and vendors to determine root cause and corrective actions.
  • Support the engineering, technical service and warranty teams as needed.
  • Ability to conduct destructive analysis when required on Units/components to define root causes and improve overall equipment reliability performance.
  • Cross train in the Engineering Labs and in the Technical Service area
  • Ability to work with customers on problem applications to resolve issues and define root causes.
  • Comply with all WaterFurnace International and OSHA policies, procedures, specifications, and standards.
  • Some light travel may be required to suppliers and or customers.

 

Required Skills/Abilities:

  • 2+ years HVAC industry experience
  • Associate degree in electrical, mechanical or experience in HVAC related disciplines
  • Mechanical and electrical aptitude. Willing to get dirty to determine the part failure.
  • Good computer skills including Excel, Word, and Outlook.
  • Knowledge of Epicor a plus
  • Ability to work with customers on problem applications to resolve issues and define root causes.
  • Ability to follow lab testing procedures for HVAC systems.
  • Be able to demonstrate the ability to identify and interpret test results.
  • A detail-oriented self-starter who works well in a fast-paced, dynamic, team-oriented environment.
  • Ability to collaborate with Suppliers on Root Cause and Corrective action component improvements.
  • Effective verbal and written communication skills
  • Willing to get hands dirty to determine the part failure.

 

Education and Experience:

  • Education Requirements: High School Diploma; Associate degree preferred.
  • Experience Requirements: Minimum of two (2) years of related experience

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