Network Technician/IT Support

HiFyve is hiring for a Network Technician in Rolla, MO Direct Hire opportunity with great benefits

Responsibilities:

• Be the primary contact for employees seeking technical assistance and support.
• Provide technical support for computer systems, software, and hardware.
• Install, configure, monitor, troubleshoot, and upgrade hardware and software.
• Respond to queries in person, via email, phone, or remote access.
• Manage requests via IT service desk software.
• Escalate unresolved issues to higher levels of support.
• Maintain inventory of IT assets.
• Participate in 24/7 on-call support.
• Work independently and in teams with minimal supervision.
• Ensure compliance with IT security standards.
• Coordinate IT matters for employee onboarding and offboarding.
• Identify and propose improvements in IT procedures.
• Participate in IT-related projects.
• Create and maintain IT documentation

Required Skills:

• Leadership: Proficient in effective management and leadership, dedicated to driving continuous improvement and ensuring regulatory compliance.
• Communication: Possesses strong communication skills essential for providing leadership, influencing positive change, and nurturing a culture of IT efficiency.
• Organizational Skills: Highly organized with a demonstrated ability to develop and maintain IT systems and processes effectively.
• Problem-Solving: Equipped with an analytical mindset to thoroughly investigate issues and guide solution-oriented decision-making.
• Compliance Knowledge: Demonstrates an understanding of IT regulations, policies, and procedures, ensuring adherence to established standards.
• IT Support Experience: Demonstrated track record in IT support, ideally within a network technician capacity.
• Technical Knowledge: Hands-on experience with a variety of technologies including network switches (HP, Aruba, Cisco), MS Windows Servers OS (Active Directory, Terminal Servers, Print Server, File Server, Database, Licensing, SCCM), MS SQL Server, and others.
• Experience with Devices and Tools: Proficient with Tablets, Laptops, Desktops, Thin Clients, Barcode Scanner, Barcode printers, Fax, Centralized Printers/Scanners, VMWare, NComputing, Office 365, MS SQL Database, Mobile Device Management System (Intune), RingCentral, and other relevant IT administrative tools.
• Production IT Systems Experience: Familiarity with SCADA/IFIX/FactoryTalk and other Production IT systems, as well as knowledge of network video monitoring systems.
• Advantageous Skills: Familiarity with network scripting and database query is advantageous, as is experience in supporting Manufacturing Execution Systems, Warehousing, and ERP Systems.

Required Education & Experience:

• Bachelor of Science in Computer Science, IT, or related field.
• 2-3 years of proven experience as a Network/IT Support technician or equivalent experience.
• Relevant certifications and licenses preferred, such as CompTIA Network+ or Microsoft Certified: Azure Administrator Associate.

Salary:

$55k - $66k per year

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• 24/7 facility so may be on call

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