Track and Trace Agent

3 weeks ago

Indianapolis, United States FUELMASTER OF AMERICA LLC Full time
Job DescriptionJob Description

About us:

TransJet Cargo is a full-service logistics company that is committed to providing our customers with the highest quality and value-added logistics solutions. We provide Full Truckload and LTL logistic services for both refrigerated and dry loads along with flatbed, hotshot, bulk, and intermodal services. Over the last 3 years, we have created fair, honest, and long-lasting relationships with our customers and vendors. As we grow and expand, we need motivated team players to join our team and grow with us

What We Offer:

  • Career Growth: At Transjet Cargo we understand the importance of growth and professional development. Recognizing individual potential and encouraging advancement through mentoring and training is how we strive to promote from in-house and seek to develop long-term and healthy relationships with our staff
  • Experience: Our team is composed of some of the most experienced, seasoned, and talented individuals from the logistics industry. With collective decades of experience at their disposal, our team members are equipped with the tools necessary to assist and train you on all levels of the logistics and transportation business
  • Work/Life Balance: In today’s hectic and fast paced atmosphere, we understand that it is important for everyone to be able to balance their professional and personal lives. We are committed to offering our staff a sense of stability and balance by sticking to a set Monday-Friday, 8:00AM-4:30PM work schedule.
  • PTO: Following a 90-day probationary period, our full-time staff can begin accruing PTO (Up to 10 days per year). In addition to the accrued PTO, we also observe 6 paid national holidays a year.

Job Description:

We are currently looking for an individual to join our Carrier Sales team as a Track and Trace agent. A Track and Trace agent is responsible for maintaining contact with our carriers in order to ensure timely and efficient delivery of all loads that are currently on our board. In addition to maintaining contact with the carrier to ensure loads are being transported and on time, the Track and Trace agent is also responsible for regular updates regarding the load from the time the carrier is on his way to pick-up to the point when the load has successfully been dropped off.

Primary Duties

  • Maintain proper updated on the dispatch status of every TJC load
  • Communicate with Carrier Sales teams
  • Communicate any falloffs or breakdowns immediately to Carrier sales team
  • Recovering a load after hours
  • Make sure Macropoint invite is accepted
  • Make sure every load has been updated and communicate any necessary information to overnight tracking team before ending your day

Skills/Qualifications:

  • High School Diploma or General Education Degree (GED) required
  • Customer Service experience preferred
  • Experience with PCS/DAT software preferred
  • Ability to stay organized and multitask
  • Reliability and punctual work ethic
  • Logistics experience preferred

Compensation: The starting pay-rate for this role is $15-$17 depending on experience

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