Slot Technician

Job purpose

Under the direction of the Slot Technician Supervisor, the incumbent assists in ensuring the operational success of the Slot Department and outstanding guest service is provided to all casino patrons. Responsible for installing, upgrading, converting, servicing, adjusting, and repairing slot machines.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Repair and maintain machines to ensure minimal downtime and proper functioning of all slot machines and other electronic gaming devices.
• Respond promptly to calls on the casino floor, diagnose causes of malfunctions and failures and take immediate appropriate action.
• Rebuild, overhaul, convert, adjust, calibrate align and modify any slot machine related to gaming equipment.
• Obtain a working knowledge of various electronic and electro-mechanical equipment.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform all service requirements for slot machines and associated table game equipment included in the installation and relocation.
• Perform all essential duties for preventative maintenance.
• Keep Slot Technician Supervisor and Slot Floor Supervisors informed of all issues pertaining to slot and other electronic gaming devices.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• One (1) years of slot technician experience in a large (1,500 plus slot devices) casino strongly preferred.
• Or an equivalent combination of education and experience as an electronics technician responsible for maintenance and repair.
• Demonstrated successful performance in a guest service role.
• Experience servicing large numbers of guests in a public environment.
• Ability to physically navigate the casino floor on an ongoing basis, and perform all functions related to slot machine attendance, guest service including jackpot payouts, service requests, and minor machine repairs.
• Knowledge of technical detail of all slot machines, along with the ability to diagnose and repair.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Ability to work occasional overtime and irregular hours.