Assistant Guest Experiences Manager II

4 weeks ago

Cincinnati, United States Great Parks of Hamilton County Full time
Job DescriptionJob Description

Join our team at Sharon Woods as Assistant Guest Experience Manager II. At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations. 

This part time position works various shifts including evenings, weekends, and holidays.

This position will work in our Welcome Tech, Snack Bar, Visitor Center/Gift Shop, Golf Courses and Sharon Centre auditorium reservations areas focusing on daily operations. This position requires knowledge of customer service, cash handling, and a cooperative team environment. Sharon Woods is a fun environment with people who share a love for conservation, nature, recreation and Employees work collaboratively with each other to create a safe, clean, and enriching park.

  • Provide training, guidance, and coaching to part-time staff.
  • Account for daily cash transactions, complies with all cash handling policies and enforces cash control procedures including POS operation, daily deposits, shift/change tills, Outbound and required logs.
  • Assist in promoting food and merchandise sales through daily public relations with customers and development of sales promotions and special events.
  • Willingness to learn fishing knowledge and share that with Lake Isabella guests.
  • Monitor food and merchandise inventory levels, conduct inventory counts, order food merchandise as needed, and track/control food waste and merchandise returns.
  • Ensure cleanliness and sanitary conditions of food service areas, bait holding, and other work areas.
  • Uses problem solving skill to manage any customer conflicts appropriately and refers particularly difficult challenges to supervisor.
  • Assists with and promotes special events, programing and park events.
  • Completes online and in-person training necessary to job duties.
  • Assists in hiring part-time Guest Experience staff members.
  • Performs job duties in accordance with Great Parks policies, procedures, and performance expectations.
  • Maintains confidentiality of confidential and sensitive information. 
  • Works assigned schedule, exhibits regular and punctual attendance, with accountability and reliability a priority.

Qualifications

  • High School Diploma or GED required with at least
  • (4) years’ experience which evidences knowledge of management principles.

Benefits include membership in the Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities. Lake Isabella employees may redeem 1 free fishing pass a day during their employment.

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.

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