Business Processor

4 weeks ago

Scranton, United States NVP Warranty Full time
Job DescriptionJob Description

Job Summary

The Business Processor will ensure superior customer service to existing clients and prospects. The BP will perform industry-specific tasks such as application submission and account transfer follow-up, client service work, and database management.

ESSENTIAL RESPONSIBILITIES

  • Timely and accurate entering of new contracts and dealer agreements

  • Scan/upload various documents regarding contracts and dealer account information

  • EMAIL/print and mail customer acceptance cards

  • Create and distribute dealer invoices

  • Handle requests for contract transfers

  • Manage E-Fax and Business processing inboxes and handle/direct inquiries as needed

  • Examine, identify, and resolve contracts for missing or incorrect information to ensure completeness

  • Enter or update all information from incoming or existing contracts in appropriate systems and/or logs

  • Occasionally price contracts which require special handling

  • Verify validity of contract exceptions

  • Identify opportunity areas regarding improperly submitting business and forward to appropriate parties for resolution

  • Assist in monthly close-out functions

  • Proactively communicates with key stakeholders (i.e vehicle owner, dealers, territory managers, etc.) to ensure best-in-class claims experience

  • Ensure timely, accurate, and consistent file documentation

  • Monitor call queues and ensure agent availability through proper use of AUX codes

  • Anticipates and meets all customer needs both internal and external

WORK EXPERIENCE AND SKILLS

  • High School Diploma or equivalent is required; Bachelor’s Degree is desirable

  • 1-2 years of work experience required; Call Center environment is desired

  • Exceptional organizational and customer service skills

  • Excellent verbal and written communication skills are necessary

  • Ability to adapt to shifting priorities

  • Must be able to prioritize multiple tasks effectively in a high pressure, deadline driven environment

  • Proficient mathematical skills

  • Demonstrate exceptional proficiency in typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external processing systems and resources