IT Technician

IT Technician who can offer quality support to internal team members and external clients over the phone, via email, through live chat and in person. The Network Technician will troubleshoot software and hardware issues to determine where repairs need to be made and then plan those repairs with the Network Manager. Cross-trained and support additional hardware and software base applications.

IT Technician responsibilities and duties

· Provide technical support to clients through various channels of communication

· Troubleshoot computer software and hardware issues and make repairs and perform scheduled updates

· Partner with the IT team to ensure that security software is properly installed on employee computers

· Build, configure and deploy new desktops, laptops, VoIP, and all forms of mobile devices.

· Provide desktop support for Microsoft technologies including Windows and office 365. This includes additional third-party applications.

· Create and maintain system documentation and operations procedures.

· Provide backup support to IT Manager for entire IT infrastructure.

· Maintain Confidentiality rules related to the operation of company functions and network information.

IT Technician qualifications and skills

· A+ Certification

· Minimum 2-year degree in an IT related field

· Ability to work in a fast-paced environment

· Ability to solve problems and learn quickly

· Microsoft Windows Active Directory Management including group policy, scripting, DNS, DHCP, RDS

· Network and systems administration, helpdesk, troubleshooting and support

· Working knowledge of telecommunications, telephone system management and VoIP knowledge

· Working Knowledge in supporting and troubleshooting of firewalls, routers, switches, and other typical network equipment.

· Working knowledge of Ethernet networks and TCP/IP protocol (IPv4 & IPv6)

· Ability to stand, sit, walk, climb, reach, kneel for extended periods, and lift/move up to 35 lbs. Occasionally required to push, pull, and lift up to 50 pounds.

· Must be able to work overtime and weekends when necessary. Some travel.

· Must have reliable acquire transportation to and from work, and to meetings/trainings as required.