Assistant Program Manager

2 weeks ago

Marietta, United States accesso Full time
Job DescriptionJob Description

Position Overview:

We are looking for an Assistant Program Manager for THE FLASH Pass office at Six Flags White Water, in Marietta, GA. The Assistant Program Manager will be responsible for assisting with in-park sales and promotional activities and preparing, and directing workers engaged in sales activities. We are seeking an individual with previous supervisory and leadership experience who is familiar with seasonal, high-volume, product-based operations.

Location: THE FLASH Pass Office at Six Flags White Water
Reports to: Program Manager, Six Flags White Water

What you'll be working on:

  • Maintain and build outstanding lines of communication with Six Flags departments
  • Conduct training on THE FLASH Pass for Six Flags identified key stakeholders
  • Identify attendant training gaps and schedule trainings
  • Lead promoting efforts by training Six Flags Team Members on salesmanship of THE FLASH Pass to drive in-park sales
  • Assist with accesso group sales and liaise between all parties to ensure customer satisfaction and work to accommodate special requests.
  • Regularly monitor the Six Flags website and mobile app to ensure that all verbiage regarding THE FLASH Pass is accurate and concise
  • Generate closing reports and verify accurate information- ensure reports are sent nightly at closing. Park to identify a member (s) of the team to complete reports in the manager's absence.
  • Partner closely with Six Flags leadership to ensure a smoothly running daily operation, including staffing at attractions, headquarters, and promotion.
  • Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure staffing and attendant locations, and continue training efforts.
  • Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation.
  • Partners in operating, monitoring, and/or supervising in the operation of the accesso network in the park and assists in maintenance of the accesso system.
  • Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.

What you bring to the role:

  • You should come from a previous management/supervisory background in a high-volume sales or cash-handling role.
  • You must enjoy working with people as this position is both the leader of a team as well as someone who will be the primary escalation point for guests.
  • You are a polished and professional communicator.
  • You are comfortable using office and business software, which includes the Microsoft suite of tools. You should also have an aptitude to learn human resources and other systems and technology.
  • Ability to work weekends during the operational hours and uphold satisfactory attendance. This includes the flexibility to work holidays and have reliable transportation.
  • To be eligible for employment, you must be 15 or older.
  • Passionate about providing guest service and communicating in a professional demeanor while working in a fast paced environment.
  • Comfortability handling cash registers and exemplifying basic math skills.
  • The ability to work outside in various weather conditions such as rain, cold, and heat.

⭐️ Bonus points if you:

  • Love theme parks and sharing this passion with guests

*If you don't have all the qualifications listed, don't worry We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits

  • Pay rate starts at $19.00 per hour
  • Performance and sales-based incentives.
  • Free admission to the park on your days off.
  • Complimentary tickets to Six Flags Over Georgia.
  • Free rentals of THE FLASH Pass on your days off.

Salary offered is based upon experience.

Salary Range$18—$19 USDLIFE at accesso: At accesso, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy StatementABOUT accesso: Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

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