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Customer Service Representative

2 months ago

Thomasville, United States Thomas Horne - State Farm Agent Full time $35,000 - $45,000
Job DescriptionJob DescriptionROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Thomas Horne - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
  • Upsell and cross sell applicable products and services
  • Outbound cold calls to potential customers
  • Calling on late pay customers
QUALIFICATIONS:
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • Must have ability to earn proper insurance license(s)