Implementation Manager

3 weeks ago

Kansas City, United States Par Excellence Systems, Inc. Full time
Job DescriptionJob DescriptionImplementation Manager

General Position Description
A leading provider of supply chain solutions to the healthcare industry seeks experienced candidates for the position of Implementation Manager.

The ideal candidate will have a strong technical skill set, positive attitude, willingness to work long hours, as needed, ability to multi-task and possess a pleasant customer-facing demeanor. This position supports clients' needs regarding the implementation, installation, and training on all PAR Excellence Systems' hardware and software.

Duties and Responsibilities
  • Lead Installation activities of PAR Excellence products and ensure proper operation of technology solutions
  • Oversee Implementation Project Plan for assigned accounts, assigning activities to ensure achievement of all milestones on time. This may also be in collaboration with a Project Manager on large or complex accounts
  • Work with Director of Implementations to determine implementation resources required and timeline to meet customer objectives.
  • Complete assessments as needed to support sales quotations or to assist customers in preparation for installation
  • Provide technology implementation and support of assigned accounts
  • Provide data analysis for PAR Levels, product descriptions and units of measure in conjunction with implementation
  • Provide clients product training for both hardware and software
  • Provide complete and accurate product order documentation with sufficient lead time to ensure on-time shipments
  • Work with PAR Excellence technical support to assist with resolving issues while on-site with clients
  • Create accurate drawings and related documents as required regarding each PAR Location installation
  • Maintain accurate and complete implementation plans, reflecting work complete and work in progress.
  • Train new technology Implementation Specialists assisting with projects
  • Lead, Coach, and Develop Implementation Specialists—either those assigned in the mentorship program or those working on assigned projects
  • Achieve 75% billable time to clients

Management Responsibilities
  • This role may have direct supervisory responsibility of Implementation Specialists while onsite.
  • Responsible for coaching, mentoring, and developing both assigned direct reports and assisting with those activities for Implementation Specialists working alongside them on implementations

Required Knowledge, Skills and Abilities
  • Ability to work independently as well as in a team environment
  • Self-motivated, detail-oriented and organized
  • Excellent oral and written communication
  • Outstanding customer service skills
  • Extensive travel required

Required Education, Credentials and Experience
  • 3 to 5 years of healthcare supply chain experience a plus
  • Healthcare Capital Equipment Installation experience a plus
  • Previous project management or supervisory experience a plus
Equal Opportunity Employer M/F/Disability/Protected Vet

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