MSP Tier 2 Technician

About Us: We are a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions to our clients. As we continue to expand our operations, we are seeking a skilled Tier 2 MSP Technician to join our dynamic team. If you have a passion for IT, a drive for excellence, and a commitment to providing exceptional service, we want to hear from you.

Qualifications:

• Minimum of 2 years of experience: Demonstrated experience working for a Managed Service Provider is preferred but not required.
• Proficiency in Microsoft technologies: Strong understanding and practical experience with Azure and Office 365 administration.
• Server and network management: Comfortable managing server technologies and networked computing environments.
• Microsoft Windows Server expertise: Intermediate to advanced knowledge of Microsoft Windows Server-related applications, services, and technologies such as AD, DHCP, DNS, Office 365, and Azure AD.
• Strong troubleshooting skills: Ability to troubleshoot hardware and software issues across different levels of network topology.
• Vendor coordination: Experience coordinating with vendors for problem resolution and hardware/software purchases.
• Communication and attention to detail: Excellent communication skills, attention to detail, and a passion for the IT field.

Responsibilities:

• Hardware and software support: Diagnose, troubleshoot, and resolve hardware and software issues across servers, printers, and workstations.
• User account administration: Administer end-user accounts, permissions, and storage allocations, ensuring compliance with privacy, security, and regulatory standards.
• Technical support: Provide technical support for Microsoft server technologies including Windows Server, Active Directory, Office 365, Hyper-V, and Microsoft Cloud services.
• Networking management: Implement and manage firewalls, managed switches, and other networking hardware.
• Technology strategy and project management: Assist clients in technology strategy, IT project management, reporting, and compliance.
• Network performance monitoring: Monitor network performance, implement optimizations, and ensure quality of service.
• Documentation: Develop and maintain documentation including configurations, processes, and service records.
• Collaboration: Collaborate with the service desk team to escalate and resolve high-level issues.
• Proactive maintenance: Conduct proactive maintenance and updates during scheduled downtime.