Loan Servicing Officer/Manager

3 weeks ago

Houston, United States Golden Bank NA Full time
Job DescriptionJob Description

Job Overview: The Loan Servicing Officer/Manager or Senior Loan Servicing Specialist works with the Loan Operations Management Team and is primarily responsible in assisting and identifying weaknesses within Loan Operations established departmental guidelines and procedures to allow for (i) increase quality and efficiencies; (ii) eliminate bottlenecks in operational functions; and (iii) improve quality that simplifies work processes and improve customer satisfaction. Additional responsibilities include managing and providing monthly departmental reports to Executive Management Team, reconciling departmental GL Accounts, and performing Post Quality Control Reviews on closed and loan servicing transactions. These responsibilities are to be performed under limited supervision.


Key Responsibilities:

  • Coordinate and collaborate with Loan Operations Management Team to identify, facilitate and implement process improvement initiatives.
  • Manage and prepare monthly reports and provide to Executive Management Team as required and within the requested time constraints.
  • Reconcile Loan Operations GL Accounts as required by utilizing system generated reports along with supporting documentation to verify revenue and expense transactions for purposes of ensuring all performed Loan Operations transactions are in-balance, recorded correctly and placed in the appropriate account as a credit and/or debit.
  • Perform completeness verification and Post Quality Control Reviews to ensure all closing and servicing transactions are performed in compliance to the bank’s (i) Loan Policies, Procedures & Regulatory requirements; (ii) established Departmental Guidelines; (iii) Terms and Conditions as stated in Credit Request Report (CRR) are in alignment with loan documents; and Core Loan System; and (iv) ensures that loan documents are complete and accurate.
  • Work closely with all parties to resolve any identified issues and/or errors that arise or potential fraud up to Loan Operations Management Team.
  • Stay current with industry regulations and best practices


Essential Skills and Abilities

  • Bachelor's degree in business, finance, or a related field
  • Strong attention to detail and accuracy
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and other relevant software
  • Ability to work independently and as part of a team
  • Familiarity with banking regulations and compliance requirements
  • Strong analytical and problem-solving skills


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