Service Technician

3 days ago

Milton, United States Lawson Home Services, LLC Full time
Job DescriptionJob DescriptionSalary: 16-18 DOE + Bonus & Commission

The Field Service/Sales Technician (FSST) will interact with homeowners, the Production Manager and installation team members. This position combines both field service and sales responsibilities to ensure homeowners receive the proper support & information needed to make decisions about the necessary improvements to their home where health, safety or home comfort is suggested upon your inspection & servicing their equipment. You will uphold continued relationships for our contracts and continued business in the future.

Here is a sampling of what you might encounter on an average day, but as with any other business, our needs evolve daily.

  • Completing Service Maintenance and checking all installed equipment.
  • Changing filters.
  • Cleaning dryer vents and sales of related safety items.
  • Complete Radon Testing Service
  • Suggesting a new purchase if warrantee is expired
  • Keeping up to date on administrative responsibilities such as maintaining homeowner service logs and internal schedules, field notes to be utilized for reports and communication to the homeowner.
  • Continuously update service records promptly to ensure proper completion and follow-up as required.
  • Maintaining your vehicle, ensuring the DOT checklist is performed daily, the vehicle is kept organized, clean and everything is in place.
  • Maintaining tools and test equipment and ensuring they are properly calibrated and in good working condition. Clean and put back where they belong in the truck daily.
  • Identifying and participating in sales opportunities.

Skills You Need to Bring with You

From a technical perspective, our ideal candidate will bring the following skills & experience with them:

  • Critical thinking and problem solving.
  • Strong oral and written communications skills.
  • Ability to communicate fluently with homeowners and should possess good homeowner service skills.
  • Ability to interpret technical issues through the non-technical description provided by their homeowners.
  • Ability to troubleshoot, test, repair, and service all Lawson installed equipment.
  • Self/Project Management skills. You should be able to manage yourself and the project, being self-motivated, organized, and efficient.
  • Logical skills and ability to prioritize tasks, such as urgency, and/or site safety conditions that require prompt attention.
  • Familiarity with mobile test tools and application of applied math to confirm values of data taken.
  • Familiarity with rules, regulations, best practices, and performance standards.
  • Ability to work independently, or as part of a team, to meet homeowner and service requirements.
  • Knowledge of Google programs: Gmail, google docs, Slack, Company Cam
  • Must be able to lift/carry up to 65 lbs., climb, and meet necessary physical capacity to work in a heavy industrial environment.
  • High school diploma or GED equivalent required. 16 Hour Radon Course for Certification. We will provide the course; you must pass to do the job.

Something About our Team

We are a collaborative group, getting things done together and enjoy working with each other. Fit is important to us. We are a group of down to earth people who roll up our sleeves to get the job done; whoever comes to join us should have that same mindset, a sense of humor, a strong work ethic and a ton of self-motivation and energy.

Benefits

  • On-the-job paid training
  • Continuing Education
  • Sales Commission on all jobs & items sold
  • Paid time off
  • 401K plan + 401K match
  • Medical Dental & Vision
  • Full-time, steady work (not seasonal)
  • Company truck with high quality tools
  • Locally owned company, in business for 13 years.

Lawson Home Services is the region's fastest-growing crawl space encapsulation, radon mitigation, Aeroseal, & insulation contractor. We are part of the Contractor Nation Network and are an authorized Dr. Energy Saver, Attic Systems, CleanSpace, and National Radon Defense Dealers. We have a great crew of multi-talented people. We offer fair pay and benefits to our employees, and we work with high quality tools and systems. For more information, please visit us at lawsonhs.com or find us on Facebook.

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