Customer Service Rep

4 weeks ago

Indianapolis, United States Airtron Heating & Air Conditioning - Indianapolis Full time
Job DescriptionJob Description

Airtron Heating & Air Conditioning of Indianapolis in Indianapolis, IN is calling all customer service rockstars to apply to join our amazing call center team as a full-time Customer Service Rep


WHY YOU SHOULD JOIN OUR TEAM

We are an established HVAC company with a casual atmosphere, weekly paychecks, and flexible scheduling. We pay our Customer Service Reps a competitive wage of $16-$18 per hour, with commission opportunities. Our team also enjoys generous benefits, including a 401(k) with company match, stock purchasing plans, referral bonuses, paid time off (PTO), a health savings account (HSA) with company contribution, health, dental, vision, life, and disability insurance. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading


ABOUT AIRTRON HEATING & AIR CONDITIONING OF INDIANAPOLIS

Airtron Heating and Air Conditioning, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.

We are a family-oriented company that offers flexibility because family comes first Employee engagement and a positive company culture are of utmost importance to us and we plan a variety of company events and outings to create a sense of community. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. We value the opinions of our team and encourage feedback. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career and income with abundant promotion opportunities and stock purchasing plans.


ARE YOU A GOOD FIT?

Ask yourself: Are you comfortable on the phone? Do you have excellent communication skills? Are you a great active listener? Do you have strong organizational and time management skills? Are you a good team player? If so, please consider applying for this call center position today


YOUR LIFE AS A CUSTOMER SERVICE REP

This full-time call center position typically works has flexible working hours with day, evening, and weekend shifts available.

As a Customer Service Rep, you are on the front lines, dealing directly with our customers. You make sure to keep an upbeat, positive attitude as you interact with each client over the phone. As you take incoming phone calls, you answer questions, set appointments, and schedule home visits. You help offer and upsell our HVAC products and upgrades to current and potential clients. To help all our teams work effectively together, you document accurate project details and customer concerns, monitor voicemails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with clients over the phone to ensure everything is going well with their new or repaired HVAC system. You love interacting with people and take pride in ensuring customer satisfaction


WHAT WE NEED FROM YOU

  • High school diploma or equivalent
  • Previous call center experience
  • Previous sales experience

If you can meet these requirements and perform this call center job as described above, we would be happy to have you as part of our team

Location: 46203

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